Trust & Safety specialist Finnish

Yubo; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a leading social discovery app as a Trust & Safety specialist Finnish, where you'll develop expertise in online safety, investigate incidents, and enhance user policies. Be part of a diverse team committed to creating a safe digital space for Gen Z users.

Qualifications

• 3-4 years of experience, safety or moderation experience required.
• Fluent in Finnish culture and pop culture/gen Z.

Responsibilities

• Investigate user safety incidents and apply policy guidelines.
• Monitor lives in real-time for guideline violations.
• Write daily reports on new trends seen on the app.

Skills

Analytical skills

Adaptability

Social intelligence

Job description

Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves.

We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow.

Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.

Join us in this exciting journey and help us shape the future of social interactions!

Challenges:

As a Trust & Safety specialist Finnish, you:

1. Develop subject matter expertise on online abuse
2. Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.
3. Escalate/Handle high risks escalations and apply critical thinking based on level of risk
4. Identify opportunities to improve our operational workflows and user policies
5. Report technical bugs
6. Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines
7. Help and assist with training improvement and learning development
8. Escalate high risks situations and apply critical thinking based on level of risk
9. Communicate on new trends seen on the app
10. Suggest ideas and projects to improve Yubo safety product
11. Write a daily report to raise any new trends seen on the app

Technical & Mindset Prerequisites

• Professional background:
• > 3-4 years of experience
• Must have: safety or moderation experience
• Nice to have: customer support experience
• Do reporting

• Specific knowledge:
• Required languages: Must have: Finnish => C1/C2; English => B2; Nice to have: Swedish and any other European language
• Fluent in Finnish culture
• Fluent in pop culture / genZ
• Understanding social networks

• Soft skills:
• Analytical skills, ability to evaluate situations in specific contexts
• Ability to make decisions quickly
• Adaptability
• Flexibility
• Team player
• Ability to step back
• Social intelligence: understanding and adapting to background and culture (employees and users)

The recruitment Process

• Interview with Lead
• Technical Test and debrief with the manager
• Finnish interview
• Criminal record check

Our approach to privacy

• As part of your job, you will be working on tools that process personal data relating to Yubo users.
• As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, especially children's online safety, privacy and well-being.
• Every employee at Yubo is expected to participate in compliance with data protection regulations and in the continuous improvement of our Privacy & Safety By Design measures.

What we can offer you

Our culture :

Yubo is a tribe of diverse backgrounds and expertise (tech, marketing & communication, safety, support functions...) sharing common values like results-based culture, transparency, a strong team spirit, continuous learning, and courage to face challenges.

Our policy about diversity & inclusion :

We’re serious about diversity and inclusion at Yubo. People of color, gay, lesbian, transgender, non-binary people, parents, and people with disabilities are all welcome. We regularly hold workshops to foster empathy and understanding for minority issues. Diversity and inclusion are core assets of our team.

We are certified HappyIndex / AtWork StartUp 2021, Tech AtWork 2021, and Hybrid Workplace 2021.