Trust & Safety New Associate

Accenture; Austin (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Well-being resources

Job summary

Accenture in Austin, TX is hiring for an onsite Trust & Safety Analyst. You will review content, test AI prompts, and ensure adherence to client guidelines while maintaining safety and quality. Roles require resilience and strong English communication.

Candidates should have at least 1 year of customer service experience, be able to work nights/weekends, and relocate to Austin. Accenture Flex benefits and well-being resources are offered.

Qualifications

• Minimum 1 year of customer service experience.
• Strong resilience and ability to cope with potentially disturbing content.
• Excellent English comprehension and communication.
• Ability to work objectively and follow client policies.
• Attention to detail and analytical thinking.
• Comfort with shifting schedules, including nights and weekends.

Responsibilities

• Review, classify and remove content per client guidelines using specific tools.
• Stay updated on client policies and industry trends in content moderation.
• Investigate, resolve, and relay complex content issues to the team.
• Develop and execute prompt strategies to test AI models on sensitive topics.
• Analyze model responses for appropriateness and disclaimers.
• Collaborate with teammates to understand responsible AI issues.
• Contribute to best practices for content moderation governance.

Skills

Resilience & stress management

Communication skills

Objectivity & policy adherence

Attention to detail

Analytical thinking

Multi-stream synthesis

Job description

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world‑class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns.

This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Key Responsibilities:

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines Stay up‑to‑date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Role Requirements:

• This is an onsite role in Accenture’s downtown Austin office. You will be expected to relocate to and work in Austin, TX, and the pay range is set accordingly.
• Must be flexible to work any shift including nights, weekends and holidays
• The role requires candidate pass an English written assessments with a minimum score of B2

Basic Qualifications:

• Minimum 1 year of customer service experience

Preferred Qualifications:

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Professional Skills:

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/20/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long‑term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

• California $23.70 to $23.70
• Cleveland $23.70 to $23.70
• Colorado $23.70 to $23.70
• Columbus $23.70 to $23.70
• Connecticut $23.70 to $23.70
• District of Columbia $23.70 to $23.70
• Illinois $23.70 to $23.70
• Maine $23.70 to $23.70
• Maryland $23.70 to $23.70
• Massachusetts $23.70 to $23.70
• Minnesota $23.70 to $23.70
• New York/New Jersey $23.70 to $23.70
• Virginia $23.70 to $23.70
• Washington $23.70 to $23.70

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