Trust & Safety Legal Response Specialist

Cloudflare, Inc.; San Francisco, California, Boston (CA, MO, MA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a detail-oriented team member for its global Trust and Safety Legal Support Team. In this role, you will handle legal requests and perform account reviews, ensuring compliance with company policies. This position offers a unique opportunity to learn about the inner workings of cutting-edge technology while contributing to a mission-driven organization focused on building a better Internet. Join a diverse and inclusive team that values curiosity and empathy, and make a meaningful impact in the tech industry.

Qualifications

• 3-5 years of experience in legal support or Trust & Safety.
• Strong written and verbal communication skills.

Responsibilities

• Administer handling of legal requests from law enforcement.
• Ensure timely SLA delivery while maintaining quality.

Skills

Legal Support Experience

DNS Knowledge

Communication Skills

Attention to Detail

Project Management

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Location: Kuala Lumpur

We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies.

Responsibilities:

• Be part of a world class globally-distributed team.


• Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters.


• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.


• Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.


• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanour.


• Participate in a rotating weekend coverage duty.

Requirements:

• 3-5 years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Trust & Safety.


• Demonstrate working knowledge of DNS and how the Internet works.


• Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanour.


• Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.


• Comfortable navigating ambiguous matters.


• A great attitude and team player.

Bonus Points:

• Experience with the global legal considerations related to legal requests seeking customer information.


• You've interacted with law enforcement officials and agencies.


• Hands-on experience with Cloudflare's products and services.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.