Trust & Safety Cyber Security Analyst

Accenture PLC; San Antonio (TX); On-site; USD 32,000 - 69,000; Full time

Job summary

Accenture is seeking a Trust & Safety professional to review, classify, and resolve content across platforms, focusing on responsible AI and policy compliance. You will work onsite in San Antonio, TX, joining a team that analyzes user-profiles, media, and text to ensure safety standards are met, with exposure to sensitive material.

Ideal candidates have cybersecurity basics, strong English communication, and the ability to stay resilient in a fast-paced SOC environment while following incident

Qualifications

• Minimum 6 months of cybersecurity or SOC experience or a bachelor’s degree in Cybersecurity.
• Excellent English communication and written skills.
• Willingness to work onsite in San Antonio, TX.

Responsibilities

• Review, classify and resolve content according to client guidelines using specific tools.
• Stay updated on client policies and generative AI gaps.
• Investigate, escalate, and resolve complex content issues with the Trust & Safety team.
• Develop prompt strategies to test language models on responsible AI topics.
• Document findings and follow SOC playbooks for incident escalation.

Skills

Cybersecurity

Content moderation

English skills

Resilience

Analytical thinking

Education

Bachelor's degree in Cybersecurity

Tools

SIEM

Security monitoring

Job description

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies and other organizations. The Trust and Safety (Content Moderation and Responsible AI) offering(s) within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Accenture’s Trust & Safety team, serves as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. They often systematically test, evaluate, and challenge AI systems and platforms to improve the integrity, quality and safety of content, including generative AI. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text‑based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, you may be exposed to objectionable or disturbing content flashing lights or contrasting light and dark patterns. This is meaningful work that helps keep the internet safe and responsible. It may also be challenging, at times. In this role, you may be directly or inadvertently exposed to, work with, view, or proactively engage with potentially disturbing, objectionable, and sensitive content (e.g., graphic, violent, sexual, or egregious) and expose AI systems to adversarial scenarios. Therefore, Trust & Safety resources need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their role responsibilities. This role requires active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Key Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Stay up-to-date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy
• Monitor and analyze security alerts generated by SIEM and endpoint security tools in real time
• Perform initial triage and investigation of security incidents, assessing severity and scope
• Document findings clearly and update incident tickets within the SOC ticketing system
• Escalate confirmed or complex incidents to senior analysts following SOC playbooks and escalation protocols
• Identify potential phishing attempts, malware activity, and suspicious network behavior
• Follow defined SOC procedures, security playbooks, and escalation protocols consistently
• Collaborate with SOC team members to maintain operational visibility and incident response readiness
• Continuously learn and stay current on emerging cybersecurity threats and defense techniques.

Role Requirement

This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly. Operation may 7 days per week; you will work 5 days on and have 2 consecutive days off between 8:00 am – 5:00 pm CT. Must be flexible to work any schedule.

Basic Qualifications

• Minimum of 6 months of experience in cyber security, SOC operations, IT support, or IT helpdesk OR a bachelor’s degree in Cybersecurity

Preferred Qualifications

• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• CompTIA Security+, ISC2 CC, SC‑900, or Cisco CyberOps Associate.
• Exposure to SIEM or security monitoring tools is an advantage.

Professional Skills

• Strong coping, emotional resilience, and stress‑management skills
• Excellent comprehension, communication, and English skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision‑making skills
• Analytical mindset with strong attention to detail
• Methodical approach to troubleshooting and investigating security alerts
• Strong written documentation and communication skills
• Ability to perform effectively in a fast‑paced SOC environment
• Collaborative team player with strong problem‑solving skills.

Accenture Role Location Hourly Salary Range

• California $23.13 to $49.57
• Colorado $23.13 to $42.84
• Connecticut $23.13 to $42.84
• District of Columbia $24.62 to $45.63
• Illinois $21.39 to $42.84
• Maine $19.66 to $36.49
• Maryland $23.13 to $42.84
• Massachusetts $23.13 to $45.63
• Minnesota $23.13 to $42.84
• New York $21.39 to $49.57
• New Jersey $24.62 to $49.57
• Ohio $21.39 to $39.66
• Virginia $21.39 to $45.63
• Washington $24.62 to $45.63

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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