Trust & Safety Associate

VirtualVocations; Detroit (MI); Remote; USD 50,000 - 70,000; Full time

Job summary

A remote work solutions company is seeking a community manager in Detroit. You will review reports on policy violations and conduct unbiased investigations on user-generated content. The ideal candidate has a B.A. / B.S. and 1-2 years of experience in trust and safety, with native-level proficiency in Thai, Indonesian, or Traditional Chinese. Strong technological skills, including helpdesk software, are required.

Qualifications

• 1-2 years of experience in trust and safety or community management, specifically in UGC moderation.
• Strong proficiency with technology and experience working in a multicultural environment.

Responsibilities

• Review and investigate escalated reports and appeals of potential policy violations.
• Conduct thorough, unbiased investigations into reported content.
• Respond to user inquiries and collaborate with departments to resolve issues.

Skills

Native-level proficiency in Thai

Native-level proficiency in Indonesian

Native-level proficiency in Traditional Chinese

Proficiency with technology

Education

B.A. / B.S. in related fields

Tools

Helpdesk software

MS Office

Job description

Key Responsibilities

• Review and investigate escalated reports and appeals of potential policy violations
• Conduct thorough, unbiased investigations into reported content
• Respond to user inquiries and collaborate with departments to resolve issues

Qualifications

• B.A. / B.S. in related fields
• 1-2 years of experience in trust and safety or community management, specifically in UGC moderation
• Native-level proficiency in Thai, Indonesian, or Traditional Chinese
• Strong proficiency with technology, including helpdesk software and MS Office
• Experience working in a multicultural environment