Trust Operations Specialist II

Bank of Hawaii; Honolulu (HI); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of Hawaii is seeking a detail-oriented professional to manage trust account processing, reporting, and system maintenance in a regulated environment. The role balances deposits, withdrawals, and securities custody while ensuring accuracy and timeliness of all transactions.

You will respond to client inquiries, maintain documentation, and support Trust Officers in transaction processing. Excellent communication, analytical skills, and attention to detail are essential for success in this

Qualifications

• College degree or equivalent work experience.
• At least three years of experience in financial services is highly recommended.
• Proficiency in PC-based software including word processing, spreadsheets and databases.
• Strong written and verbal communication, research, analytical and interpersonal skills.

Responsibilities

• Execute day-to-day trust account administration, deposits/withdrawals, balancing and interface with trust systems.
• Ensure compliance with applicable laws, regulations and Bank policies; respond to internal and external requests.
• Assist and train Trust Officers and Trust Specialists in processing accounting and securities transactions.
• Conduct independent research to resolve problems and implement corrective actions to ensure client satisfaction.

Skills

Attention to detail

Communication skills

Analytical skills

Interpersonal skills

Education

College Degree or equivalent

Tools

PC/Computer software (word processing, spreadsheets, databases)

Job description

Job Description

Under the direction of the Section Manager and/or Supervisor, the position is responsible for accurate processing and reporting of trust payables, receivables, new and terminating account, securities settlement and custody, document preparation and review, records management, and trust system maintenance.

Job Description

Under the direction of the Section Manager and/or Supervisor, the position is responsible for accurate processing and reporting of trust payables, receivables, new and terminating account, securities settlement and custody, document preparation and review, records management, and trust system maintenance.

Responsibilities

• Accomplishes day-to-day account administration activities, including deposits and withdrawals of cash and assets, balancing of transactions, and interface functions. Coordinates support division functions to ensure accurate and timely account activities and maintains current and accurate information on the trust computer/accounting system.
• Administers accounts per policy and procedures, laws and regulations, and governing documents. Responds to all internal and external client requests on a timely basis. Independently handles all operational requirements of accounts. Completes various memos, reports, balancing functions, and internal and external correspondence, as appropriate. Tracks delinquencies and works with the appropriate Trust Officers for resolution. Reviews documentation for requirements and compliance. Responds to internal and external auditors’, financial institutions’, vendors’ and agencies’ requests verbally and in writing.
• Assists and trains Trust Officers and Trust Specialists to process various types of accounting and securities transactions necessary for the proper administration of trust and custody accounts.
• Works independently to perform complex processing requirements. Performs research to resolve problems, initiating corrective actions and following through to ensure client’s satisfaction and to prevent recurrence.
• Assists in establishing and maintaining policies and procedures relative to the department’s function. Coordinates and participates in testing of system updates, enhancements, conversions, and process improvements.
• Provides back-up support to other department supervisors and managers, internal and external customers, and technical support staff to ensure uninterrupted workflow.
• Performs and coordinates section related projects as required. Conducts research and analysis, recommends alternatives, develops task plans, and ensures implementation. Keeps informed of current bank policies and procedures, governmental laws and regulations. Attends ongoing product training and maintains and develops personal and technical skills relative to the position.
• Performs all other miscellaneous responsibilities and duties as assigned.

Qualifications

• College Degree in related field or equivalent work experience.
• At least three years of experience in the financial services area is highly recommended.
• Demonstrated proficiency in the use of a PC/computer based software to include word processing, spreadsheets and database programs.
• Demonstrated written and verbal communications skills. Strong research, analytical, and interpersonal skills. Demonstrated organizational skills and attention to detail.

As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.

Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.

We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit https://www.boh.com/careers.