Trust Operations Specialist 2

Hancock Whitney; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hancock Whitney in New Orleans, LA, seeks an experienced professional to process and reconcile complex Trust transactions and provide essential administrative support. You will serve as a direct contact for research items and help guide workflows within project teams.

The role emphasizes accuracy, strong banking knowledge, and the ability to work with others in a fast-paced department. A background in Trust or bank operations and proficiency with Microsoft Office are valued.

Qualifications

• High School Diploma or GED required.
• Degree in Business, Finance, or Accounting preferred.
• 3–5 years of Trust, securities, or bank operations experience preferred.
• Strong knowledge of banking principles and accounting practices.
• Proficient in Microsoft Office (Word, Access, Excel).
• Strong organizational and time management skills.

Responsibilities

• Performs data entry on the Trust Accounting System for cash processing to support disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting.
• Prints and mails Trust checks.
• Reconciles transactions entered into various Trust processing applications to support wires, ACH, deposit accounts, and general ledger processing.
• Settles cash management transactions and securities transactions and places resulting trades with fund companies and custodians based on Trust account cash transactions.
• Reconciles cash management and securities transactions, positions, and income.
• Reviews paperwork to insure completeness, accuracy, and proper authorizations.
• Responds to both internal and external customer inquiries.
• Sorts and distributes incoming mail and send out outgoing mail.
• Brings daily entries to branch teller.
• Processes asset income received on trust assets and researches income exceptions.
• Prepares exception reports for management to track outstanding items to support audit controls.
• Provides assistance to staff members on issues of a complexity and resolves most on own.
• Provides assistance to staff members for workflow guidance.
• Participates on department project implementations as assigned.

Skills

Data entry

Reconciliation

Customer inquiries handling

Microsoft Office

Teamwork

Time management

Analytical skills

Communication skills

Education

High School Diploma / GED

Business/Finance/Accounting degree preferred

Tools

Microsoft Word

Microsoft Access

Microsoft Excel

Job description

JOB FUNCTION / SUMMARY

The incumbent processes and reconciles complex transactions for assigned system applications and performs the necessary administrative functions to support the department. Serves as a direct contact to support complex research items and provides workflow guidance. Participates as a member of project teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

• The following are representative duties that may be assigned to an incumbent. Each incumbent may perform any or all of the duties listed below, as well as other duties as necessary to complete the department's workload in a timely and accurate manner.
• Performs data entry on the Trust Accounting System for cash processing to support disbursement and receipt transactions for checks, wires, ACH, transfers, tax withholding, and general ledger posting.
• Prints and mails Trust checks.
• Reconciles transactions entered into various Trust processing applications to support wires, ACH, deposit accounts, and general ledger processing.
• Settles cash management transactions and securities transactions and places resulting trades with fund companies and custodians based on Trust account cash transactions.
• Reconciles cash management and securities transactions, positions, and income.
• Reviews paperwork to insure completeness, accuracy, and proper authorizations.
• Responds to both internal and external customer inquiries.
• Sorts and distributes incoming mail and send out outgoing mail.
• Brings daily entries to branch teller.
• Processes asset income received on trust assets and researches income exceptions.
• Prepares exception reports for management to track outstanding items to support audit controls.
• Provides assistance to staff members on issues of a complexity and resolves most on own.
• Provides assistance to staff members for workflow guidance.
• Participates on department project implementations as assigned.
• May involve performing duties with respect to the bank's Registered Transfer Agent, and be subject to all the regulations and requirements applicable thereto.

SUPERVISORY RESPONSIBILITIES

Serves as a trainer and guide for new hires and less experienced staff. Incumbents at this level may be in training for the next level of advancement. This job has no supervisory responsibilities but the incumbent could be a workflow leader

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• High School Diploma, GED or equivalent amount of training and experience.
• Degree in Business, Finance, or Accounting preferred or equivalent amount of work experience.
• 3 - 5 years of Trust, securities, or bank operations experience strongly preferred.
• American Bankers Association courses or other education in banking preferred.
• Strong knowledge of banking principles.
• Ability to reconcile and balance transactional activities of a complex nature.
• Good knowledge of accounting practices.
• Knowledge of Trust and securities processing activity.
• Proficient in Microsoft Office Software (Word, Access, Excel).
• Strong organizational and time management skills.
• Strong written and interpersonal communication skills.
• Strong analytical skills.
• Ability to work well in a team environment with little direct supervision.
• Ability to process work accurately, recognize and research potential problems arising in daily duties.
• Ability to train other staff.
• No specific certification, licensure, or registrations are needed to satisfactorily perform this job

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines
• Ability to operate related equipment to perform the essential job functions
• Ability to read and interpret a document if required to perform the essential job functions
• Ability to travel if required to perform the essential job functions
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.