Trust Operations Specialist

Columbia Banking System; Denver (CO); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement plan

Life insurance

Disability insurance

Tuition assistance

Mental health resources

Identity theft protection

Discount marketplace

Paid vacation

Sick days

Volunteer days

Holidays

Job summary

Columbia Bank in Denver, CO is seeking a Trust Operations Specialist to manage trust accounting transactions for trusts, estates, and IRAs, ensuring accuracy and adherence to client instructions.

You will proactively contact clients by phone, archive documentation, and assist with institutional conversions under supervision. The role requires strong organizational and communication skills in a fast-paced environment.

Qualifications

• Must have high school diploma or equivalent.
• 1 year of related experience preferred.
• Prior financial services experience in transaction processing preferred.
• Strong organizational, time management, problem prevention and problem-solving skills.
• Excellent communication skills and ability to work in a team.

Responsibilities

• Post all transactions on the trust accounting system accurately.
• Ensure transactions are processed according to client instructions.
• Archive cash transaction documentation.
• Proactively communicate with clients by phone on status of requests.
• Remediate issues arising from client contact.
• Assist in cashiering for institutional conversions and deconversions under supervision.
• Develop understanding of complex distributions (ROTH conversions, re-registrations, plan distributions).
• Follow bank policies, compliance regulations and training.
• Coach or train others as subject matter expert.

Skills

Organizational skills

Time management

Communication skills

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Tools

Windows PC

Job description

About the Role:A Trust Operations Specialist is responsible for the accounting functions undertaken by the Trust department in its administration of trusts, agency accounts, estates, conservatorships, and IRAs.Post all transactions on the trust accounting system accurately and without directionEnsure all transactions are processed accurately and according to client instructions.Ensure all documentation related to the cash transaction is appropriately archived and noted.Proactively communicate with clients via phone to advise them of the status of their request.Quickly remediate any issues or concerns arising from the client contact.Ensure all procedures related to client contact are adhered toUnder the guidance of senior team members, assist in cashiering activities related to institutional client conversions and deconversions.Under the guidance of senior team members, develop an understanding of complex distribution activities (roth conversions, alternative asset re-registrations, plan distributions, and other complex processing activities).Other duties as assignedDemonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.May be asked to coach, mentor, or train others and teach coursework as subject matter expert.Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.Takes personal initiative and is a positive example for others to emulate.Embraces our vision to become “Business Bank of Choice”.May perform other duties as assigned.About You:High School Diploma or equivalent certificate required.1 year — One year of related experience (Pref)Prior financial services experience in a transaction processing environment. (Pref)Must be highly organized with the ability to handle multiple tasks at one time.Excellent organizational, time management, problem prevention and problem-solving skills.Excellent communication skills.Ability to thrive in a team-oriented environment.Must be flexible and willing to work in a fast-paced dynamic environment.Must exhibit appropriate and professional judgement which is in line with Pacific Premier Bank culture and success attributes.Strong understanding of a PC, Windows environment.Developing professional expertise, applies company policies and procedures to resolve a variety of issuesThe pay range for this role is $23.00 to $30.00.The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.Primary Location: Ability to work fully onsite at posted location(s).1801 California Street Suite 800 Denver CO 80202Our Benefits:We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.Our Commitment to Diversity:Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail] .To Staffing and Recruiting Agencies:Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.