Trust Officer

BitGo; Sioux Falls (SD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Health insurance

Job summary

BitGo Trust Company is seeking a Trust Officer to support onboarding, KYC reviews, and trust account administration in Sioux Falls, SD. You will report to the Director of Trust Administration and help ensure regulatory compliance across client life cycles.

Responsibilities include managing trust accounts, conducting onboarding reviews, coordinating with Compliance and Legal, and maintaining strong client relationships in a fast-paced digital-first environment.

Qualifications

• Bachelor’s Degree required; advanced degree or certification preferred.
• 4+ years of client-facing experience, with 1+ years in trust administration, wealth management, or financial services.
• Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
• Working knowledge of BSA/AML, CIP, FATF guidance and trust acceptance principles.

Responsibilities

• Manage the full lifecycle of trust accounts from onboarding to termination.
• Perform client onboarding reviews including identity verification and risk assessments.
• Contribute to account acceptance ensuring compliance with internal and regulatory standards.
• Collaborate with Compliance, Legal, and Risk teams on AML and trust policies during onboarding.
• Maintain strong client relationships by providing responsive service throughout the customer journey.
• Participate in trust distributions and review of trust documents.
• Conduct annual and periodic trust account reviews for compliance and accuracy.
• Stay up-to-date on laws, trust regulations, and BitGo products/services.
• Escalate unusual activity or document deficiencies for review.

Skills

Client relationship management

KYC onboarding

Regulatory knowledge

Communication skills

Attention to detail

Education

Bachelor’s Degree; advanced degree or certification preferred

Tools

Persona onboarding platform

Job description

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

This role will require being full-time onsite at our Sioux Falls office to support collaborative team dynamics and innovative problem-solving.

BitGo/BitGo Trust Company is currently looking to hire a Trust Officer to work out of Sioux Falls, SD. This role will report into the Director of Trust Administration. BitGo Trust Officers are responsible for a blend of client onboarding, KYC/AML review, and trust account administration. This role plays a critical part in ensuring our clients are onboarded efficiently and in compliance with regulatory standards, while also maintaining oversight of accounts throughout the customer lifecycle.

Responsibilities

• Manage and oversee the full lifecycle of trust accounts under administration, from onboarding through termination.
• Perform client onboarding reviews (KYC), including identity/document verification, adverse media and sanctions screening, and risk-based assessments.
• Serve as a key contributor in the account acceptance process, ensuring all new clients meet internal and regulatory standards prior to opening.
• Collaborate with Compliance, Legal, and Risk teams to ensure adherence to AML, BSA, and trust company policies during onboarding and account maintenance.
• Maintain strong client relationships by providing responsive service, answering questions, and proactively addressing client needs throughout the customer journey.
• Participate in trust distributions, review of trust documents, and implementation of account-specific instructions (discretionary and directed).
• Perform annual and periodic trust account reviews to ensure compliance, documentation accuracy, and service consistency.
• Maintain up-to-date knowledge of applicable laws, trust regulations, and BitGo products and services.
• Escalate unusual account activity, complex asset types, or document deficiencies to internal stakeholders for review and resolution.

Skills and Experience

• Bachelor’s Degree; an advanced degree or certification preferred.
• 4+ years of client-facing experience, with 1+ years in trust administration, wealth management, or financial services.
• Experience conducting KYC reviews and onboarding high-net-worth or institutional clients.
• Working knowledge of regulatory frameworks (BSA/AML, CIP, FATF guidance) and trust acceptance principles.
• Highly effective verbal and written communication skills, including ability to explain complex trust/account concepts to clients.
• Strong attention to detail and proficiency with spreadsheets, document review tools, and onboarding platforms (e.g., Persona).
• Proven ability to manage multiple client relationships with urgency, care, and accountability.
• Comfort working in a digital-first, fast-paced environment with evolving regulatory expectations.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits

• Competitive base salary, bonus and stock options
• 100% company paid health insurance for employee, partner and dependents
• Up to 4% 401k company match
• Paid parental leave, Paid vacation
• Free custom lunches, dinners and snacks
• Computer equipment and workplace furniture to suit your needs
• Great colleagues and inspiring startup environment

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.