Trust Officer

Capital First Trust Company; Milwaukee (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Capital First Trust Company in Milwaukee seeks a Trust Officer responsible for day-to-day administration of a diverse portfolio of trust accounts, ensuring compliance with laws and procedures, and delivering relationship-centered service to clients and beneficiaries.

The role involves coordinating with attorneys, CPAs, and advisors, handling complex personal trust portfolios, and mentoring staff while maintaining thorough records. Travel for business development is required and Spanish is a plus.

Qualifications

• Strong communication and relationship management skills.
• Knowledge of nonprofit and government assistance programs, social services, case management, estate administration, and/or settlement/special needs trust administration is preferred.
• Understanding of Social Security, Medicaid, and other means-tested programs is beneficial.
• Undergraduate degree or equivalent experience; professional credentials are a plus.
• Some travel is required for business development opportunities.
• Spanish speaking is a plus.

Responsibilities

• Foster inclusive, respectful service for clients with disabilities.
• Build trusted client relationships through consistent service and clear communication.
• Guide beneficiaries and their representatives through trust administration, life events, and distributions considering eligibility and future needs.
• Coordinate with estate planning attorneys, CPAs, financial advisors and settlement planners on trust administration.
• Administer a complex portfolio of personal trust accounts with compliant records and regulatory adherence.
• Document discretionary decisions with fiduciary rationale for the file and peer review.
• Complete routine reviews of trust administration and mitigate risks proactively.
• Mentor colleagues in settlement and special needs trust administration.

Skills

Communication skills

Relationship management

MS Office

Trust accounting software

Information security policies

Analytical thinking

Attention to detail

Travel willingness

Spanish speaking

Education

Undergraduate degree

Professional credentials

Tools

CRM software

Microsoft Office

Job description

Trust Officer

Responsible for the day-to-day administration of a diverse portfolio of trust accounts, including settlement, special needs, SAM, directed, and court-supervised trusts, while ensuring compliance with applicable laws, regulations, policies, and procedures. The Trust Officer is a professional fiduciary committed to responsive, relationship-centered service for clients and beneficiaries. This position reports to a Senior Trust Officer or Director of Personal Trust Services.

Role Responsibilities

Trust Administration

• Demonstrate ability to work respectfully and effectively with individuals across all levels of physical, cognitive, and developmental disabilities, fostering an inclusive and supportive environment.
• Build trusted client relationships by providing consistent service, professionalism, and clear communication.
• Guide beneficiaries and their representatives through trust administration, life events, and thoughtful distribution decisions that consider benefit eligibility (when appropriate), value of trust, and future needs.

• Coordinate with estate planning attorneys, case managers, caregivers, CPAs, financial advisors and settlement planners on caring for a beneficiary, identifying resources, and fulfilling the trust administration plan.

• Administer a complex portfolio of personal trust accounts, while maintaining accurate, well-organized records, and ensuring compliance with governing documents, federal and state tax filing requirements, court and Medicaid requirements, trust guidelines, and applicable laws and regulations.
• Document discretionary decisions thoroughly, including the supporting facts, and fiduciary rationale, for the trust file and for review by peers and committee members.
• Complete routine reviews of trust administration while identifying and mitigating risks proactively.
• Serve as a resource and mentor to colleagues by sharing expertise in settlement and special needs trust administration, modeling sound judgment, and reinforcing best practices in compliance, service, and beneficiary care.

Competencies

Communication Skills

• Excellent verbal, written and interpersonal communication skills.
• Ability to communicate effectively with clients; interact with beneficiaries, courts and other third-party professionals.
• Be aware of and follow company policies for electronic communications and internet use.

Computer/Technical Skills

• Strong analytical skills with high attention to detail and accuracy.
• Proficiency using Microsoft Office Suite of applications.
• Skilled with trust accounting software.
• Able to understand and follow company policies regarding information security including password, multi-factor authentication, and remote access use.

Organization

• Demonstrate professionalism and leadership skills through consistent positive attitude and superior quality of work.
• Coordinate all aspects of fiduciary taxation with third parties.
• Regularly update client interactions in CRM database.

Judgment

• Strong sense of confidentiality.
• Exhibit sound judgment and the ability to make reasonable decisions in the absence of direction.
• Swiftly refer problems/issues to the appropriate person(s) when necessary.
• Demonstrate visible commitment to the Company's core values and guiding principles and achieving results.
• Able to identify common attempts at information security scams, like email phishing.

Role Qualifications

• Strong communication and relationship management skills.
• Knowledge of the legal and regulatory aspects of nonprofit and government assistance programs, social services, case management, estate administration, and/or settlement/special needs trust administration.
• Demonstrate working knowledge of Social Security, Medicaid, and other means-tested programs.
• Undergraduate degree, professional credentials, or equivalent experience.
• Some travel is required for business development opportunities.
• Spanish speaking is a plus.