Trust Office Assistant

Fsbtnd; Williston (ND); On-site; USD 36,000 - 48,000; Full time

Job summary

Fsbtnd is seeking a Trust Office Assistant to support the Trust Department with confidential operations, file management, and client communications. The role emphasizes accuracy, discretion, and teamwork.

The Admin Assistant will perform clerical duties, assist Trust Officers, and help with annual reviews and client interactions, with standard 8:00 AM–5:00 PM hours and occasional after-hours work as needed.

Qualifications

• High school diploma or equivalent required.
• Strong organization and multi-tasking abilities with high attention to detail.
• Good written and verbal communication; able to work in a team.
• Proficiency with computer basics and Office software is essential.
• Basic accounting or bookkeeping knowledge is helpful.

Responsibilities

• Answer phones promptly and greet clients professionally.
• Perform scanning, archiving, and filing duties for the trust department.
• Assist with client communications and scheduling for Trust Officers.
• Support annual account reviews and client meetings.

Skills

Organization skills

Attention to detail

Communication skills

Team player

Office software

Education

High School Diploma

Tools

Office 365

Excel

Microsoft Word

Ten key

Job description

Job Title:Trust Office Assistant Department: Trust

Reporting Relationships: Trust Administration

Type of Position:Full time; Hours 8:00 AM -5:00 PM M-F; Occasional evening/weekend work may be required - Some travel may be required

General Summary

This position requires a high level of confidentiality and attention to detail. The Admin Assistant will help with operations in all areas of the Trust Department. Maintaining files, scanning documentation, back up for other office personnel, secretarial duties as well as other duties as assigned. Accuracy, professionalism, and confidentiality are of utmost importance.

Essential Duties and Responsibilities:

• Answer phones quickly using proper and professional phone etiquette. Greeting customers in person, making them feel welcome and directing them to the appropriate personnel.
• Office duties such as scanning/archiving file documents, assisting with distributing tax forms to clients during tax season, making appointments for Trust Officers, creating/distributing correspondence with employees and clients.
• Assisting Trust Officers/Administration with researching projects, problems, questions, etc.
• Assisting with annual account reviews.
• Assisting with Farm inspections, Real Estate and Minerals.
• Receiving and reviewing client mail, paying bills as necessary.
• Research any outstanding Unclaimed Property with the State of North Dakota.
• Assisting with client meetings, both in person and electronically.
• Willing to accept other duties as assigned.

Qualifications

Knowledge, Skills and Abilities Required:

• Minimum High School Diploma or equivalent.
• Organization skills, multi-tasked oriented and possess attention to detail to curtail errors. Must be able to work under pressure and meet deadlines with multiple interruptions.
• Good oral and written communication skills, ability to learn quickly and to work as a team player and enjoy working with people.
• Proficient with computer/ten key skills, Office 365 applications, Excel and Microsoft Word.
• General knowledge of accounting or bookkeeping background helpful.
• When visiting with clients and general public, listen for opportunities to sell and cross sell services provided by the Bank.
• Maintain public profile by being involved in community and bank organizations and events.
• Obtain a general knowledge of the trust business and functions of the operations of the trust department.
• Good oral and written communication skills, ability to learn quickly and to work as a team player.
• Basic calculator skills, office machine usage. Experience using Microsoft Office Suites.
• Strong ethics in protecting confidentiality of client records.