True Rewards Supervisor

[1005 Aquarius] Aquarius Gaming, LLC; Laughlin (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Aquarius Gaming, LLC is seeking a True Rewards Supervisor to support the daily operation of the True Rewards department. You will assist with team supervision, guest service delivery, and operational efficiency while modeling professional conduct.

Responsibilities include staffing coordination, upholding service standards, resolving team or guest issues, and ensuring compliance with gaming regulations where applicable. This is a hands-on leadership role in a dynamic Laughlin property.

Qualifications

• 1 year of slot club, box office or customer service experience with leadership or progressive responsibility.
• Ability to lead and guide team members in a fast-paced or customer-facing environment.
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution.
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities.
• Must be 21+ years of age and eligible to work in the United States.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Investigate customer complaints and perform preliminary fact-finding on agent or procedural issues.
• Create ticketed concert/event venues, sell tickets, and run final reports.
• Document and disseminate promotional, policy, or procedural updates to team members.
• Issue formal discipline and complete staff reviews using input from management and peers.
• Investigate and report hardware issues impacting guest service or agent functionality.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards.
• Perform other duties as assigned

Skills

Customer service

Leadership

Communication

Team supervision

Education

High School Diploma

Tools

Microsoft Office

Microsoft Teams

Job description

At Aquarius Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the True Rewards Supervisor, you support the daily operation of the True Rewards department by assisting with team supervision, guest service delivery, and operational efficiency. In this role, you help coordinate staffing, uphold service standards, and resolve team or guest issues while modeling professional conduct. Your ability to lead by example and support team performance helps maintain a positive work environment and high service standards.

Essential Functions and Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership
• Investigate customer complaints and perform preliminary fact-finding on agent or procedural issues
• Create ticketed concert/event venues, sell tickets, and run final reports
• Document and disseminate promotional, policy, or procedural updates to team members
• Issue formal discipline and complete staff reviews using input from management and peers
• Investigate and report hardware issues impacting guest service or agent functionality
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering or reporting
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of slot club, box office or customer service experience; including leadership or progressive responsibility
• Ability to lead and guide team members in a fast-paced or customer-facing environment
• Strong interpersonal and communication skills to support training, feedback, and conflict resolution
• Demonstrated ability to prioritize tasks, manage time effectively, and follow through on responsibilities
• Flexible and adaptable to changing operational needs and shift schedules
• Committed to upholding a safe, respectful, and inclusive work environment
• Basic understanding of department KPIs, labor management, or guest service standards
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States
• Work Cards Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 30 lbs.
• Occasionally lift and/or carry up to 30 lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Frequently standing and walking

Work Environment

Potential Conditions: Indoor Smoky, Noisy, Bright flashing lights, Extreme hot cold temperatures, Slippery surfaces, Exposure to dust, fumes and/or gases.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Located along the Colorado River, Aquarius and Edgewater Casino Resorts are pillars of Laughlin hospitality—offering spectacular views, entertainment, dining, and gaming excitement. From bingo to blackjack, steakhouse to sports bar, our properties offer variety, but it’s our people who make the experience memorable. We foster a culture of teamwork, recognition, and pride—where your contributions matter and careers flourish in an environment that’s welcoming, fast-paced, and fun.

Whether you're drawn to Laughlin’s riverfront energy or the excitement of 24-hour gaming, you’ll find fun, growth, and connection at Aquarius and Edgewater. Our teams deliver exceptional service and unforgettable experiences—every shift, every day. Let’s get to know each other! Introduce yourself, and we’ll reach out if there’s an opportunity at Aquarius or Edgewater that fits your background and goals.