True Rewards Guest Experience Specialist

Golden Entertainment, Inc.; Laughlin (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Edgewater Gaming, LLC is seeking a True Rewards Representative to support daily True Rewards operations and promote membership benefits throughout the casino. You will enroll new members, manage member concerns, and communicate promotions to guests with a friendly, professional demeanor.

Responsibilities include issuing and reissuing player cards, processing vouchers, reviewing the daily event calendar, and ensuring compliance with gaming laws and internal controls.

Qualifications

• 6 months of guest service or casino experience preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and ability to work as part of a team.
• Commitment to a respectful, inclusive, and safety-conscious work environment.
• Ability to input information using a moderately complex computer system.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Communication

Teamwork

Attention to detail

English proficiency

Computer literacy

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Word

Microsoft Teams

Job description

Edgewater Gaming, LLC is seeking a True Rewards Representative to support daily True Rewards operations and promote membership benefits throughout the casino. You will enroll new members, manage member concerns, and communicate promotions to guests with a friendly, professional demeanor.

Responsibilities include issuing and reissuing player cards, processing vouchers, reviewing the daily event calendar, and ensuring compliance with gaming laws and internal controls.