Loyalty Rewards Specialist

Aquarius and Edgewater Casino Resort; Laughlin (NV); On-site; USD 32,000 - 46,000; Full time

Job summary

Edgewater Gaming, LLC in Laughlin, NV is hiring a True Rewards Representative to support the True Rewards department. You will enroll members, explain benefits such as cashback and promotions, issue and reissue player cards, and assist with PIN resets while upholding our guest service culture.

You will respond to guest questions, promote casino events, review daily calendars, ensure compliance with gaming laws, and maintain accurate records.

Qualifications

• 6 months of previous experience in a similar guest service or casino role preferred.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Enroll new members and explain benefits such as cashback, promotions, and player incentives
• Issue and reissue player cards, process cash/comp vouchers, and assist with PIN resets as applicable
• Review daily event calendar to stay informed on current activities, offers, and property promotions
• Respond to guest questions, complaints, and discrepancies related to True Rewards accounts
• Maintain a clean and organized work area
• Greet and thank guests in a friendly, professional manner; use names and make eye contact
• Offer information on casino property events, promotions, and services
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Skills

Guest service

Teamwork

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Microsoft Teams

Job description

Edgewater Gaming, LLC in Laughlin, NV is hiring a True Rewards Representative to support the True Rewards department. You will enroll members, explain benefits such as cashback and promotions, issue and reissue player cards, and assist with PIN resets while upholding our guest service culture.

You will respond to guest questions, promote casino events, review daily calendars, ensure compliance with gaming laws, and maintain accurate records.