Trucking Customer Service Representative

Árachas Group; Cedar Falls (IA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Compensation

Vision Insurance

Company Paid Disability Insurance

Supplemental Insurance

401(k) with Safe Harbor Match

Paid Time Off

Paid Holidays

Job summary

Árachas Group is seeking a Trucking Customer Service Representative in Cedar Falls, Iowa. This role provides exceptional service to trucking clients and agents, handling inquiries and supporting policy servicing. Ideal candidates will have prior customer service experience and a strong understanding of insurance terminology. The position offers competitive compensation, including benefits like vision insurance and a 401(k) plan. Working hours are Monday to Friday, 8:30 AM to 5:00 PM.

Qualifications

• Active Property & Casualty license in the state of business, or the ability to obtain within 90 days of hire.
• Prior customer service experience required; insurance industry experience strongly preferred, ideally within trucking.
• Basic understanding of insurance terminology and policy structures is a plus.

Responsibilities

• Respond promptly and professionally to client and broker inquiries.
• Communicate policy updates, billing changes, and coverage details clearly and accurately.
• Process policy changes, endorsements, and basic transactions.

Skills

Customer service experience

Strong verbal and written communication skills

Attention to detail

Organizational skills

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

CRM systems (e.g., Salesforce)

Applied Epic

Job description

Overview

Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected.

We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication, and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.

Role

Trucking Customer Service Representative

Position Overview:

The Trucking Customer Service Representative provides exceptional service to trucking clients and agents by handling routine inquiries and supporting day-to-day policy servicing. This role is well-suited for individuals with a strong customer service foundation who are looking to build a career within the insurance industry.

Responsibilities

• Respond promptly and professionally to client and broker inquiries
• Communicate policy updates, billing changes, and coverage details clearly and accurately
• Manage certificates of insurance, including issuance and updates
• Process policy changes, endorsements, and basic transactions
• Support clients with policy servicing needs and assist with the renewal process
• Guide clients through online account access and navigation
• Maintain accurate, timely documentation within the agency management system (e.g., Applied Epic)
• Identify and escalate complex issues to senior team members or leadership as appropriate

Qualifications

• High school diploma or equivalent required
• Active Property & Casualty license in the state of business, or the ability to obtain within 90 days of hire
• Prior customer service experience required; insurance industry experience strongly preferred, ideally within trucking
• Basic understanding of insurance terminology and policy structures is a plus
• Proficiency in Microsoft Office Suite and CRM systems (e.g., Salesforce)
• Experience with Applied Epic and CSR24 or similar agency management systems preferred
• Strong verbal and written communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Strong attention to detail and organizational skills
• Willingness and ability to quickly learn new systems and concepts
• Professionalism and a customer-first mindset
• Ability to pass a criminal background check, as permitted by law

Schedule

Monday-Friday, 8:30am-5:00pm

Benefits

• Competitive Compensation
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

No Solicitation Notification to Agencies

Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.