Truck Team and Customer Service

1-800-GOT-JUNK?; Santa Maria (CA); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Base pay $17/hr

Tips

Profit sharing

Overtime

Weekend shifts

Growth opportunities

Job summary

Southwind, owner of 1-800-GOT-JUNK?, is hiring a Customer Experience Lead for Santa Maria, CA. You will engage customers, lead on-site sales, and coordinate junk removal while delivering exceptional service and safety.

This full-time role offers a base plus tips, profit share, and growth opportunities within a dynamic team. Responsibilities include pricing discussions, live estimates, and physically handling items up to 75 lbs.

Qualifications

• Sales-driven personality with a knack for exceeding customer expectations
• People-focused and friendly, delivering outstanding service
• Energetic and physically fit for hands-on tasks
• Dependable, hardworking, and reliable team player
• Strong communicator with problem-solving and organizational skills

Responsibilities

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift and move items up to 75+ lbs and manage project scope
• Represent our brand with integrity, professionalism, and a sharp appearance

Job description

Ready to build a high-energy career where every day is different? Join ourField Sales & Service Teamand help us deliver exceptional customer moments and powerful service experiences. We're Southwind— the highest-performing 1-800-GOT-JUNK? franchise group — built onintegrity, accountability, and investing in people.

Junk Removal and Customer Service 1-800-GOT-JUNK? Location: Santa Maria, CA Pay: $28–$32+/hour (Profit Share + Tips + $17/hr base ) Job Type: Full-Time

Are you looking for an active, hands‑on job where no two days are the same? Do you want to get paid to be active and talk to people? How about a job with room to advance and build new skills? Join our 1-800-GOT-JUNK? Santa Barbara team as a Customer Experience Lead where you’ll have fun while making a difference in the lives of our customers every day!

We are the world's largest junk removal company! Southwind, owners of 1-800-GOT-JUNK? is committed to excellence in customer service and employee satisfaction and we're expanding across 50+ US locations. We're hiring ambitious, outgoing, and dynamic individuals who are committed to providing exceptional customer experiences.

What We’re Looking For:

• Sales-Driven: A passion for sales and a knack for exceeding customer expectations.
• People Focused: Friendly and personable, dedicated to delivering outstanding service.
• Energetic: Physically fit and enthusiastic about engaging in hands‑on tasks.
• Dependable: Reliable and hardworking, positively contributing to our team culture.
• Strong Communicator: Excellent problem‑solving skills and organizational abilities.

Role Overview: As a Customer Experience Lead, you’ll bring energy, professionalism, and salesmanship to every job.

• Create WOW moments through outstanding customer service
• Lead pricing conversations, close on-site sales, and deliver clear estimates
• Remove junk safely from homes and businesses
• Drive, navigate, and operate box trucks (training provided)
• Lift, carry, load, and maneuver items up to 75+ lbs
• Represent our brand with integrity, professionalism, and a sharp appearance

Professional Growth: Our team members grow fast. Advancement pathways include:

• Operations Lead
• Director of People Development
• Director of Operations
• General Manager

We promote from within whenever possible! Pay Range: $28/hr - $32/hr+ (Average Total Compensation)

• $17/hr Base hourly rate
• Tips
• Uncapped profit share & performance incentives
• Overtime
• 1 mandatory weekend shift
• 3–4 weekday shifts
• Shifts run 8–10 hours and typically begin at 7am or 12pm depending on business needs
• Must maintain availability for 4 weekdays + 1 weekend day every week

Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development.

• Experience a fun, fast-paced workday filled with diverse tasks and challenges.
• Career advancement pathways.
• Competitive compensation and performance-based bonuses
• Award-winning workplace ("Best Places to Work" and "Fast 50 Company").

Full benefits package with Medical, Vision, Dental coverage and retirement options.

Our Mission Statement: Anything is possible. Invest in people. Change the world. This job description outlines the key responsibilities, qualifications, and skills required for the Customer Experience Leader position at Southwind, the owners of 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.

Southwind and its group of companies are proud to be an Equal Opportunity, Affimive Action, Veteran-friendly employer.

Southwind encourages team members to lead with innovation and purpose. We're a company built on integrity, teamwork, and ongoing development. Join us and help redefine home services.