Truck Based Service Manager - HVAC

Johnson Controls, Inc.; Tampa (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as an HVAC Truck Based Service Manager, where your leadership will drive service excellence and customer satisfaction. In this role, you will oversee a diverse team, ensuring operational efficiency while fostering a positive work environment. Your experience in HVAC and management will be crucial as you develop customer relationships and lead the team towards achieving profitability goals. This position offers a collaborative culture focused on employee wellbeing and growth, making it an exciting opportunity for those passionate about service management in the building industry.

Benefits

Competitive Salary

Paid Vacation

Comprehensive Benefits Package

401K

Medical, Dental, and Vision Care

Employee Discount Programs

Training Opportunities

Qualifications

• 3+ years of management experience in a service delivery environment.
• Technical training in HVAC or building controls is required.

Responsibilities

• Lead service team to ensure customer satisfaction and profitability.
• Manage staffing, training, and performance reviews for the service team.

Skills

Management Experience

Customer Service Skills

Negotiation Skills

Financial Accounting

MS Office Proficiency

Education

Technical School Training

Diploma in Electronic or Mechanical Systems

Tools

HVAC Systems

Building Controls

Windows Environment

Job description

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer

• Competitive salary

• Paid vacation/holidays/sick time - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• JCI Employee discount programs (The Loop by Perk Spot)

What you will do:

The HVAC Truck Based Service Manager is responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team's customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it:

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads. Leads the execution efforts of assigned Service business to include warranty-related customer issues.

• Responsible for procuring and mainlining fleet and tools inventory.

• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.

• Reviews and approves all L&M quotations.

• Responsible for budgeting, forecasting, accounts payables/receivables.

• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

• Responsible for safety performance and program compliance.

What we look for:

Required

• Technical school training or equivalent experience in the HVAC or building controls industry.

• Three or more years of management experience in a similar service deliverable environment.

• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.

• Strong interpersonal, customer service, negotiating skills.

• Demonstrated competence in writing and verbal communication skills.

• Basic financial accounting experience.

• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.

• Two years prior experience in the HVAC or building controls industry.

• Five plus years in a service management role directing a similar service deliverable team

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