Tropical Smoothie Cafe - Shift Leaders (AR006)

DYNE Hospitality Group; Little Rock (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

At Tropical Smoothie Café, DYNE Hospitality Group seeks a Team Member committed to delivering unparalleled hospitality and healthy living through great food and smiles. You'll embody our values and support daily cafe operations. You will participate in training, uphold brand standards, and assist with hiring and staff development across busy cafes.

Strong communication and teamwork are essential. This on-site role offers hands-on experience in customer service, inventory management, and the

Qualifications

• Excellent verbal and written communication skills.
• Strong management and supervisory abilities.
• Proficient in Excel and Word; able to learn other software.
• Strong mathematical, analytical and problem-solving skills.
• Able to read, understand and follow instructions accurately.

Responsibilities

• Assist in inventory and stock training as needed.
• Promote brand values through training and development activities.
• Coach and develop management and crew members.
• Support hiring and staffing in under-staffed cafes.
• Assist with new software rollouts and training.
• Ensure cafe training programs meet DYNE and Tropical Smoothie standards.
• Trains and coaches crew during shifts to uphold brand standards.
• Operate and monitor tools like MyInventory to manage labor and inventory.

Skills

Verbal & written communication

Management & supervision

Excel & Word proficiency

Analytical problem solving

Reading & following instructions

Job description

Our culture at DYNE Hospitality Group goes beyond a webpage or poster; it defines who we are and guides our decisions. We encourage our team to embody our core values and hold one another accountable, shaping hiring, promotions, reviews, performance, and communication.

Our culture is rooted in these four core values, visible in every café:

• Invest In People
• Understand Why
• Make Smart Decisions
• Make It Happen

DYNE Hospitality Group offers competitive wages, benefits, and long-term career growth.

Job Summary

At Tropical Smoothie Café, we promote a healthier lifestyle by serving delicious food and smoothies with a touch of tropical fun! Our Team Members are essential to this mission, guided by our values: Solid Relationships, Playing to Win, Creative Spirit, and Living Better. If you are smart, have integrity, drive, and enthusiasm, you’d make a great Team Member!

Duties / Responsibilities

• Assist in inventory training, when necessary.
• Drive brand values and standards through all training and development activities.
• Assist with the coaching, training, and development of management and crew members.
• Assist with hiring & staffing needs while focusing on the critically under-staffed cafes.
• Provide support for any new software rollouts and training.
• Ensure team member training programs are executed per TSC & DYNE standards.
• Interacts with crew members, customers, and vendors using DYNE’s core values
• Delivers “Unparalleled Hospitality” to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Cafe Basics and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafes standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory using MyInventory.
• Performs any additional tasks necessary to run the cafe.

Required Skills / Abilities

• Excellent verbal and written communication skills
• Excellent management and supervisory skills.
• Strong working knowledge of Excel and Word, and ability to learn to use other computer software programs
• Must have strong mathematical, analytical and problem solving skills
• Must be able to read, understand and follow instructions

Physical Requirements

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 30 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe´ environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.
• Frequent walking, standing, bending, stooping, overhead reaching and stretching.
• Lifting no greater than 50 pounds.