Trim and Warranty Support Specialist

PBI; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Full-time 40+ hrs

Insurance: Medical, Dental, Vision

Job summary

PBI in Charlotte, NC is seeking a Trim & Warranty Support Specialist to help coordinate plumbing projects, assist warranty customers, builders, and internal teams with scheduling, dispatching, and communication. You will create work orders, track job status, ensure material availability, and maintain accurate records in our job management system while thriving in a fast-paced environment.

The ideal candidate has 2+ years in customer support or operations, strong computer skills, and excellent

Qualifications

• 2+ years in customer support or operations coordination.
• Construction or plumbing knowledge preferred.
• Proficient in data entry, documentation, and typing.
• Strong ability to prepare, review, and understand reports, spreadsheets, forms, and job-related documentation.
• Excellent verbal and written communication with strong customer service abilities.
• Strong organizational, analytical, and problem-solving skills.
• High attention to detail with a strong commitment to accuracy.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Ability to work independently and across multiple departments.

Responsibilities

• Handle a high volume of communications via phone, email, and service requests; coordinate between field personnel and clients.
• Research and analyze job history data and follow up with clients and field personnel to plan workflow promptly.
• Create work orders and schedule jobs considering urgency, availability, and priorities.
• Document and maintain accurate project information within the job management system.
• Work closely with construction, inventory, and internal support teams to ensure job readiness and material availability.
• Assist with coordination between departments to support smooth workflow and operational efficiency.
• Participate in cross-training and provide backup support to team members when needed.
• Help maintain strong internal and external customer satisfaction through timely follow-up and clear communication.
• Support additional department projects and responsibilities as assigned.

Skills

Customer support

Operations coordination

Dispatching

Administrative support

Data entry

Documentation management

Typing

Communication skills

Detail oriented

Job description

Do you enjoy coordinating projects, are customer-focused, and able to thrive in a fast-paced environment?

Job Summary

We are seeking a Trim & Warranty Support Specialist to play a critical role in supporting daily operations. Working together with the team on daily basis, you would be assisting plumbing crews, warranty customers, builders, and internal departments with scheduling, dispatching, managing communication, documentation, and workflow coordination to complete plumbing jobs such as installations, repairs, and service requests. The ideal candidate for this role will be a detail-oriented individual, proactive, resourceful-critical thinker, solution-oriented, and capable of handling multiple responsibilities simultaneously while delivering strong customer service.

Duties & Responsibilities

• Handle a high volume of communications through phone, emails, and service requests system, and manage communication between field personnel and clients.
• Research and analyze job history data and follow up with clients and field personnel based on findings to plan appropriate workflow promptly.
• Create work orders and schedule jobs considering urgency, availability, and operational priorities.
• Document and maintain accurate project information within the job management system to ensure accuracy and accountability.
• Work closely with construction, inventory, and internal support teams to ensure job readiness and material availability.
• Assist with coordination between departments to support smooth workflow and operational efficiency.
• Participate in cross-training and provide backup support to team members when needed.
• Help maintain strong internal and external customer satisfaction through timely follow-up and clear communication.
• Support additional department projects and responsibilities as assigned.

Qualifications

• Minimum of 2+ years of experience in customer support, operations coordination, dispatching, administrative support, or a similar role.
• Construction or plumbing industry knowledge and experience preferred.
• Strong computer proficiency, including data entry, documentation management, and typing skills.
• Ability to prepare, review, and understand reports, spreadsheets, forms, and job-related documentation with accuracy.
• Excellent verbal and written communication skills with strong customer service abilities.
• Strong organizational, analytical, and problem-solving skills.
• High attention to detail with a strong commitment to accuracy.
• Ability to prioritize urgent matters and manage multiple responsibilities in a fast-paced, deadline-driven environment.
• Ability to work effectively both independently and collaboratively across multiple departments.

Physical Requirements:

This position requires prolonged periods sitting at a desk and working on a computer, typing, writing, and analyzing data. Moving, carrying and lifting equipment weighing up to 30 pounds. Moving throughout the building to perform daily tasks. Ability to safely and successfully perform the essential job functions with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Duties, responsibilities and activities any change at any time with or without notice.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

• Full time 40+hrs
• Hourly pay, paid weekly
• First shift hours
• Insurance: Medical, Dental, Vision, 401k with match, Short- & Long-Term Disability, Life, Accidental