Trilingual Digital Cinema Representative - BONUS

Cinemark; Frisco (TX); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Employee Discount

401(k) Matching*

Growth Opportunities

Education Assistance*

Health Benefits*

Parental Leave*

Paid Time Off*

Daily Pay*

Free Movies*

Job summary

Cinemark is seeking a technically skilled support specialist to provide tri-lingual assistance (English/Spanish/Portuguese) for our Theater Technology team. You will handle inquiries via phone and email, document issues, and escalate complex problems to higher-level support.

The ideal candidate brings analytical thinking, strong communication, and familiarity with Windows/Linux environments. A background in call center operations is a plus, with flexible scheduling expectations and opportunities

Qualifications

• Trilingual capability across English, Spanish and Portuguese is required.
• Strong analytical and troubleshooting skills are essential.
• Excellent oral and written communication skills are required.
• 1+ year in a call center environment is a plus.
• Basic knowledge of Windows and Linux operating systems is expected.
• Experience with email and office productivity tools (MS Word, MS Outlook) is preferred.

Responsibilities

• Provide tri-lingual support to customers, partners, and vendors 7 days a week.
• Collaborate with vendors to diagnose, replace parts, and resolve issues.
• Record symptoms accurately for escalation of complex problems.
• Communicate with multiple departments to coordinate solutions.
• Multi-task using various software platforms and maintain KPI targets.

Skills

Trilingual English/Spanish/Portuguese

Analytical thinking

Excellent communication

Call center experience

Windows OS & Linux OS basics

MS Word & MS Outlook

Tools

MS Word

MS Outlook

Job description

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

In collaboration with the overall Theater Technology team, the role will provide industry-leading support via phone, email and tracking software for our end user’s technical problems and service requests. The ideal candidate will have a proven track-record of strong analytical and troubleshooting skills. Key areas of responsibility will include the ability to accurately record problem symptoms and information for escalation of the more complex problems to higher-level support. The person in this role must also maintain knowledge of relevant products to provide accurate solutions and will act as representative of the Theater Technology team to our customers and vendors.

Eligible for a Sign On Bonus of $2,500 when hired!

Eligible for Relocation Assistance* - U.S. based only

Responsibilities:

• Provide trilingual support to 14 countries 7 days a week, and 365 days a year
• Work closely with part vendors to analyze, diagnose, and replace parts as needed
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Identify and communicate effectively with various departments of the organization.
• Multi-task using various software platform.
• Demonstrates initiative, problem solving ability, adaptability and flexibility.
• Maintain performance objectives such as attendance and Key Performance Indicators.
• Perform other duties as required and assigned by Supervisor and upper management.

Requirements:

• Trilingual (English/Spanish/Portuguese) is required
• A positive, resilient, and self-directed attitude – interested in “figuring out” solutions
• Critical thinking and exceptional analytical skills
• Excellent oral/written communication skills
• Theater operation knowledge and experience is an asset
• 1+ year(s) in a call center environment is a plus
• Basic knowledge of Windows OS and Linux OS environments.
• Must have intermediate level of experience in email usage, MS Word, and MS Outlook.
• Must be available to work a flexible schedule that may include evenings, holidays and weekends

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

• Employee Discount
• 401(k) Matching*
• Growth Opportunities
• Education Assistance*
• Health Benefits*
• Parental Leave*
• Paid Time Off*
• Daily Pay*
• Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer