TRICARE Customer Service Rep - West Coast (WA, OR, NV, MT, ID, UT & AZ)

TriWest Healthcare Alliance; Phoenix (AZ); Remote; USD 41,000 - 43,000; Full time

Job summary

Join a leading company, TriWest Healthcare Alliance, as a TRICARE Customer Service Representative. In this entry-level remote role, you will serve military populations by providing essential customer service in a busy contact center. Responsibilities include managing inquiries regarding healthcare needs, and supporting veterans and their families. Candidates must have a high school diploma and experience in a customer service environment to be considered.

Benefits

Medical, Dental and Vision Coverage

Generous paid time off

401(k) Retirement Savings Plan (with matching)

Tuition reimbursement

Paid volunteer time

Qualifications

• At least two years of professional work experience in a customer service environment.
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• TRICARE customer service experience preferred.

Responsibilities

• Respond to health care inquiries via phone, chat, email, or written correspondence.
• Document customer interactions based on established policies and procedures.
• Assist customers while demonstrating patience and empathy.

Skills

Excellent verbal and writing skills

Technology literate

Customer-focused behavior

Problem-solving approach

Education

High School diploma or GED

Tools

Customer relationship management (CRM) system

Microsoft environment (Word, Outlook)

Job description

TRICARE Customer Service Rep - West Coast (WA, OR, NV, MT, ID, UT & AZ)

Join to apply for the TRICARE Customer Service Rep - West Coast (WA, OR, NV, MT, ID, UT & AZ) role at TriWest Healthcare Alliance

TRICARE Customer Service Rep - West Coast (WA, OR, NV, MT, ID, UT & AZ)

Join to apply for the TRICARE Customer Service Rep - West Coast (WA, OR, NV, MT, ID, UT & AZ) role at TriWest Healthcare Alliance

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Profile

In order to be considered for this remote position you must reside in one of the following states: WA, OR, NV, MT, ID, UT, AZ.

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

TriWest is proud to be on a mission to serve our nation’s heroes. In this critical role, you will be in the front-lines facilitating our military populations’ health care needs by providing outstanding customer service in a fast-paced Contact Center. You will respond to inbound calls, chat, email or other written correspondence regarding enrollment, claims, referrals and authorizations and appointments. Combine your passion for our military community with your proven customer service skills in this mission to serve those who serve.

Education & Experience

Required:

• High School diploma or GED
• U.S. Citizenship
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
• At least two years of professional work experience in a customer service environment
• Excellent verbal and writing skills.
• Technology literate and experienced in navigating multiple screens or web browsers at one time and proven ability to work independently in a remote work environment.
  
  

Preferred

• TRICARE customer service experience
• Contact center experience to include call center chat messaging
• Military connectedness
  
  

Key Responsibilities

• Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence.
• Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact
• Meet department productivity and performance metrics to include consistent and regular attendance. Adhere to published schedule and prioritize workload to answer incoming calls.
• Document customer interactions and cases in a customer relationship management (CRM) system.
• Participates in continuous training in order to become fully proficient in resolving all customer inquiries
• Regular and consistent attendance
  
  

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Proficient data entry skills; ability to meet daily call and chat requirements.

Working Conditions

Working Conditions

• Ability to cover any work shift
• Ability to work overtime, if needed
• Onsite: Works within a standard office environment
• Remote: Private and secure work space and work station with high speed internet is required.
• Extensive computer work with prolonged sitting, wearing of headset, typing, speaking on a phone
  
  

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
  
  

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $41,000 to $43,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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