Tribeca Front Office Manager

BRIDGETON; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Une entreprise hôtelière dynamique à New York recherche un Front Office Manager talentueux. Le candidat idéal supervisera l'équipe d'accueil, assurera le respect des normes de l'entreprise et améliorera la satisfaction des clients. Cette position requiert une expérience solide en gestion et une approche axée sur le service client.

Qualifications

• Expérience minimum de 3 ans en tant que responsable de la réception ou un poste similaire.
• Connaissance des principes de gestion de la sécurité et des régulations OSHA.

Responsibilities

• Superviser et assister les employés de la réception.
• Répondre rapidement aux demandes et plaintes des clients.
• Créer des horaires pour les employés.

Skills

Supervision

Gestion des plaintes

Gestion du temps

Education

High school diploma or GED

Job description

Job Details

Job Location

Walker Hotel Tribeca - New York, NY

Position Type

Full Time

Salary Range

$85,000.00 - $90,000.00 Salary/year

Travel Percentage

None

Job Category

Hospitality - Hotel

Description

ABOUT THE ROLE

Front Office Managers oversee and support the front office to ensure compliance with company operating procedures, brand standards, and overall guest satisfaction. You will train and manage staff, supervise administrative duties, and address customer complaints and queries.

Essential Duties

• Strong supervisory skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice, and assistance as required; help subordinates overcome obstacles and deal with problems.
• Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.

Specific Requirements Of This Role

• Directly supervise or assist in the supervisory function of front desk employees.
• Assist in creating schedules for employees.
• Respond promptly to guest requests and complaints.
• Understand employee and guest satisfaction results and communicate game plans to address areas needing improvement and to build on strengths.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED.
• A minimum of 3 years experience as a front desk manager or similar role.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: The company is committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, family or parental status, or any other protected characteristic. Discrimination or harassment based on these characteristics will not be tolerated, and applicants of all ages are encouraged to apply.