Tribal Operations Specialist (Virtual)

University of Phoenix; Phoenix (AZ); On-site; USD 42,000 - 63,000; Full time

Job summary

University of Phoenix is seeking a Tribal Operations Specialist to guide tribal students through enrollment and funding processes, coordinating with internal teams and maintaining accurate records of progression.

The role requires collaboration with Enrollment staff and knowledge of tribal scholarships, with potential travel to conferences and events. Strong organization and communication skills are essential to ensure timely tribal benefits and compliant processing.

Qualifications

• High school diploma or GED required.
• 3+ years of experience in higher education or tribal scholarship processing preferred.
• Bachelor's degree or higher preferred.

Responsibilities

• Assist tribal enrollment and funding processes for students, including tribal clearance steps.
• Serve as primary point of contact for Enrollment staff.
• Stay updated on tribal partner promotions, discounts and scholarships for tribal students.
• Accurately note student records to reflect current and next steps in tribal processes.
• Support tribal retention strategies and travel to tribal conferences or events as needed.
• Perform other duties as assigned.

Skills

Communication

Organization

Data interpretation

Team collaboration

Customer service

Education

High school diploma or GED

Bachelor's Degree

Tools

MS Office

Outlook

SharePoint

Job description

About The Position

A Tribal Operations Specialist is a primary contact for all students and Enrollment staff regarding tribal employer service agreements, tribal scholarship funding and all resources related to services and benefits available to University of Phoenix Tribal affiliated students. An individual assists new and current tribal students with enrollment and funding processes and coordinates with internal teams to assist tribal students with unique circumstances. A Tribal Operations Specialist maintains accurate and timely student records to ensure other University employees have needed information regarding Tribal students and their progression.

What You'll Do

• Assist new and/or current students with tribal enrollment and/or funding processes, including all steps required for tribal clearance, in accordance with Tribal Operations Policies and tribal requirements; ensure timely completion to meet tribal deadlines. Collaborate with non-traditional teams such as Re-Entry, Alumni, Single Course and Military to process tribal benefits with unique circumstances.
• Serve as a primary point of contact for Enrollment staff to ensure efficient, accurate and timely processing of all required activities for both student and enrollment representatives.
• Remain current on all business and tribal partnership promotions, discounts and scholarships that are available to tribal students to ensure students maximize their potential benefits.
• Accurately notate student record to reflect the current and next steps as the student moves through the tribal process, allowing others to follow student progression with little or no firsthand knowledge of the tribal process.
• Consistently implement daily and weekly processes related to the Tribal Retention Strategy that mitigates potential education barriers. Be able to travel as needed to attend Tribal conferences, tradeshows and college fairs for business development.
• Perform other duties as assigned or apparent.

NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.

Supervisory Responsibilities

None

Minimum Education And Related Work Experience

• High school diploma or GED
• Three (3) years of experience in higher education or tribal scholarship processing

Additionalqualifications

• Bachelor's Degree
• Strong computer skills including intermediate knowledge of MS Office, Outlook, and SharePoint
• Advanced knowledge of systems and processes related to tribal scholarship funding
• Exceptional organization, excellent written and verbal communication skills, timely follow up and superior customer service skills necessary to process tribal student accounts accurately
• Ability to collect, analyze and interpret data, including policies and procedures, to troubleshoot and solve potential issues related to tribal funding and benefits
• Ability to collaborate in a fast-paced team environment with strong interpersonal and communication skills

University of Phoenix is an Equal Opportunity employer.

If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.