Trials Success Manager, ALPR Scottsdale, Arizona, United States Scottsdale, Arizona

Axon Enterprise; Scottsdale (AZ); Remote; USD 80,000 - 120,000; Full time

Job summary

Join a leading company focused on public safety as a Customer Success Lead. This role involves owning the ALPR trial experience, collaborating with public safety agencies to enhance their operational success. The ideal candidate brings extensive customer engagement experience, strong strategic thinking, and exceptional communication skills. Benefit from a competitive salary package and a healthy work-life balance.

Benefits

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Qualifications

• 5+ years of experience in Customer Success or similar fields.
• Expertise in public safety agency workflows.
• Valid driver's license required.

Responsibilities

• Own the ALPR trial experience end-to-end.
• Deliver onboarding and technical enablement.
• Monitor trial performance and manage customer expectations.

Skills

Customer Engagement

Strategic Thinking

Communication Skills

Project Management

Technical Solution Delivery

Job description

Location: Scottsdale, Arizona, United States

Join Axon and be a Force for Good.

Your Impact

What You’ll Do

Location: Remote in the US
Travel: 100%
Reports to:Senior Manager, Professional Services

• Own the ALPR trial experience end-to-end, serving as the primary expert and strategic partner for agencies throughout the process.
• Develop and execute highly customized trial plans that align with agency missions, technical environments, and success criteria.
• Deliver engaging onboarding, technical enablement, and best-in-class support to maximize trial impact.
• Actively monitor trial performance, identify risks early, and deploy the right internal resources to remove barriers.
• Share tactical insights, strategic recommendations, and thought leadership to drive successful outcomes.
• Serve as the voice of the customer back to Product, Engineering, and Leadership teams to influence the evolution of Axon’s ALPR offerings.
• Lead seamless transitions to Customer Success Managers post-trial, ensuring long-term customer health and expansion.

What You Bring

• 5+ years of experience leading customer engagements in Customer Success, Solutions Engineering, Public Safety Tech, or similar fields.
• Proven track record of working directly with public safety agencies, understanding their challenges, workflows, and priorities.
• Strong executive presence with exceptional communication skills — comfortable influencing stakeholders at all levels, including command staff.
• Strategic thinking combined with flawless execution — you know how to design a plan and pivot quickly when needed.
• Expertise in project management, technical solution delivery, or complex system deployment.
• High energy, entrepreneurial spirit, and a relentless drive to make customers successful.
• Familiarity with ALPR technology or broader public safety solutions is a strong plus.
• Valid driver’s license.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please [e-mail] . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.