Trial Intake Coordinator

Tobii Dynavox; Oklahoma; Remote; USD 35,000 - 45,000; Full time

Job summary

A leading assistive technology company is seeking a Trial Intake Coordinator to manage customer files and verify eligibility for trial programs. The ideal candidate will possess strong communication skills and have experience in customer service. This role requires the ability to work from home and occasional travel for team activities. Join us in empowering individuals to achieve their full potential.

Qualifications

• Experience working with insurance in a medical setting preferred.
• 2 years Customer Service experience preferred.
• Ability to work at a desk for prolonged periods of time.

Responsibilities

• Enter client demographic information into database and review for required documentation.
• Label, store and organize funding documents within the electronic database.
• Identify client's healthcare coverage and contact insurance companies.

Skills

Interpersonal communication skills

Oral and written communication skills

Virtual communication skills

Telephonic communication skills

Detail oriented

Organized

Education

High school diploma

Associate degree preferred

Tools

MS Office Word

Excel

Outlook

Job description

Overview

Why join us? We're on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What's more, you'll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team, you'll have the power to make it happen. You'll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers\' lives.

Job Summary

The Trial Intake Coordinator is responsible for data entry of customer files into our ERP systems, identifying and organizing documents and uploading them into electronic client files. The Trial Intake Coordinator works to verify client eligibility and benefits. The Trial Intake Coordinator will have direct contact with our customers and will assist with guiding the customer towards the correct trial program via phone and email.

The Trial Intake Coordinator must reside in the Central Time Zone.

Key Responsibilities

• Enter client demographic information into database and review for required documentation.
• Label, store and organize funding documents within the electronic database.
• Identify client\'s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, and prior authorization requirements.
• Properly identify the status of a client\'s case for it to flow through the funding process correctly.
• Follow up on any incomplete trial requests pending signatures or documentation to keep with a timely process.
• Communicate potential challenges to the treatment team with the prior authorization process.
• Meet established goals and expectations successfully.
• Perform various other tasks as assigned

Minimum Qualifications

Education / Experience Requirements:

• High school diploma
• Associate degree preferred
• Experience working with insurance in a medical setting preferred.
• 2 years Customer Service experience preferred

Communication Skills:

• Interpersonal communication skills
• Oral and written communication skills
• Virtual communication skills
• Telephonic communication skills

Computer or Technical Skills:

• MS Office Word, Excel, and Outlook

Other Skills Requirements:

• Detail oriented
• Organized

Work Environment Requirements:

• Ability to work at a desk for prolonged periods of time
• Ability to work from home including high speed internet access
• Able to work with interruptions in a fast-paced environment
• Ability to travel to the Pittsburgh office for team activities/ trainings (approx. 4 times per year)

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we\'d love to hear from you.