Triage Specialist - Remote - Blue Ash, OH

EyeCare Partners; Blue Ash (OH); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading eye care provider is seeking a Triage Specialist in Blue Ash, OH to manage patient calls and schedule appointments. Candidates should have a high school diploma and at least one year of experience in an ophthalmic/optometric setting. Strong communication and customer service skills are essential. This position requires proficiency in Microsoft Office tools. Join a dedicated team committed to enhancing patient care.

Qualifications

• High school diploma required.
• At least one year of ophthalmic/optometric medical office experience.
• Proficiency in using computers and customer service.

Responsibilities

• Receive and manage patient calls and schedule appointments.
• Monitor and document patient records and follow up.
• Provide information and guidance to patients.

Skills

Communication skills

Customer service skills

Computer proficiency

Education

High school graduate

Ophthalmic/optometric medical office experience

Tools

Word

Excel

Access

Job description

Overview

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Company: Cincinnati Eye Institute

Job Title

Triage Specialist

Department

Ophthalmology

Reports To

Clinic Manager

Location

Blue Ash, OH

This is a work from home position.

Essential Duties And Responsibilities

• Receive calls not handled by patient intake dept, decide appropriate course of action and/or speak directly with doctor, execute plan (i.e. make appointment, call in drops etc), document all activity in patient record. Notify patient of need to reschedule appointments; timely call back to all patient voice mails in triage mailbox.
• Act as information desk/patient guidance which includes but is not limited to providing information to patients with questions, providing directions, etc. Schedule return appointments.
• Daily monitoring of NextGen task basket. Process all pharmacy requests using e-Rx, obtain authorization, distribute sample drops and make proper documentation in patient record. Provide timely call back to all patient voice mails in triage mailbox
• Fax and electronically send items to pharmacy or physicians offices as requested.
• Follow up on all outside lab work, document received reports, present to doctor and contact patient per doctor request.
• Manage doctor to doctor calls, doctor to patient calls.
• Monitor schedules, including but not limited to cancellations and schedule changes per doctor request and follow up for patients to be rescheduled.
• Keep sample drug log in compliance with Ohio State Pharmacy Board requirements.
• Other duties as assigned.

Job Qualifications

To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education And/Or Experience

• The minimum level of education required is high school graduate with computer experience.
• At least one year of ophthalmic/optometric medical office experience which utilized computer, telephone and customer service skills. Preferably, extensive ophthalmic/optometric experience.

CERTIFICATES, LICENSES, REGISTRATIONS

• Must receive or maintain OSC or higher licensure.

Equipment

The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Word, Excel and Access. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.