Triage RN: Compassionate Phone Triage & Care Coach

BestCare Treatment Services; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Nebraska Methodist Health System in Omaha, NE seeks a Triage Nurse to provide telephone triage, assess patient needs, and coordinate care with the medical team. You will document findings, relay changes to providers, educate patients and families, and support ongoing management of high‑risk conditions using SBAR communication.

The role emphasizes precise assessment, timely follow‑up, medication reconciliation, and adherence to clinic protocols.

Qualifications

• RN license required and graduate from accredited nursing program.
• Minimum 1 year of clinical nursing experience.
• Current BLS certification; ACLS preferred within 3 months.
• Strong communication and patient education skills.
• Ability to follow protocols and maintain SBAR documentation.

Responsibilities

• Perform telephone triage to assess patient needs and relay information to providers.
• Record and report patient conditions accurately and promptly.
• Educate patients and families on care plans and resources as directed.
• Maintain clean, organized work areas and complete charting with SBAR notes.
• Assist with patient assessments, exams, and coordination of care with providers.
• Handle prescription renewals and pharmacy communications as needed.
• Assist with phlebotomy and specimen handling following procedures.

Skills

Telephone triage

Documentation

Patient education

SBAR communication

Time management

Education

RN degree

Tools

EHR systems

Job description

Nebraska Methodist Health System in Omaha, NE seeks a Triage Nurse to provide telephone triage, assess patient needs, and coordinate care with the medical team. You will document findings, relay changes to providers, educate patients and families, and support ongoing management of high‑risk conditions using SBAR communication.

The role emphasizes precise assessment, timely follow‑up, medication reconciliation, and adherence to clinic protocols.