Triage RN, Access, Part-time, Days/Rotating (Remote - Must reside in IL, IN, IA, or WI)

Northwestern Medicine; Chicago, Site (IL, AZ); Hybrid; USD 40,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Triage RN to provide expert virtual triage services. This part-time role involves assessing patient needs, communicating effectively with patients and providers, and ensuring a high standard of care. You'll play a crucial role in patient advocacy, utilizing your critical thinking skills to develop individualized care plans. Join a dynamic team that prioritizes patient well-being and contributes to quality improvement initiatives. If you're passionate about making a difference in patient care and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Health Insurance

Flexible Schedule

Professional Development

Employee Assistance Program

Qualifications

• Graduate of an accredited RN program with 2 years of ambulatory care experience.
• Registered Nurse License issued by State of Illinois is required.

Responsibilities

• Provide clinically expert virtual triage service and assess patient needs.
• Triage all incoming calls and messages, prioritizing and resolving issues.

Skills

Patient Advocacy

Communication Skills

Critical Thinking

Customer Service

Education

Registered Nurse License

Graduate of accredited RN program

BSN

Tools

Electronic Medical Record Systems

Job description

Remote work from Illinois, Wisconsin, Indiana, and Iowa

Description

• THIS POSITION IS 20/HOURS PER WEEK. IT WILL BE FIVE 4 HOUR SHIFTS PER WEEK.

  • ROTATING/DAY SHIFT HOURS:

    • MONDAY-THURSDAY5:00PM-9:00PM

    • FRIDAY 4:00PM-8:00PM

    • SATURDAY/SUNDAY 8:00AM-12:00PM or 4:00PM-8:00PM

The Triage RN, Access reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Triage RN, Access provides clinically expert virtual triage service. In their role, the triage nurses serve as a liaison between the patient and their physician by assessing the presenting problem or chief complaint, utilizing targeted evidence based triage protocols to identify acuity and develop appropriate care advice and next-step recommendations.

Responsibilities:

• Triage nurses must demonstrate excellent customer service and communication skills and the ability to function as part of a highly effective team that consistently puts Patients First.
• Establish positive first impressions with patients and customers, establishing a role as patient advocate
• Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle.
• Incorporates critical thinking to develop, implement and update an individualized plan of care based on identified patient care and learning and needs
• Asks key questions to gain insight into the patient’s clinical condition and able to adjust approach as needed to get necessarily information
• Document all communications in the electronic medical record
• Schedules patient for visit with provider as appropriate based upon protocols
• Follows triage protocols in place for the department
• Assist in scheduling appointments for patients with providers within NM.
• Assist in orientation of new staff members.
• Assist in specific process improvement projects
• Participates in departmental quality improvement activities
• Uses effective service recovery skills to solve problems or service breakdowns when they occur

Qualifications

Required:

• Graduate of accredited RN program
• 2 years of ambulatory care experience
• Registered Nurse License issued by State of Illinois
• Current AHA BLS Provider certification

Preferred:

• BSN
• Specialty certification upon eligibility

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefitssection to learn more.