Triage Registered Nurse - Gilchrist

GBMC HealthCare; Baltimore (MD); On-site; USD 67,000 - 103,000; Full time

Job summary

GBMC HealthCare is seeking a Triage RN in Baltimore to triage patient and caregiver calls, provide palliation and education, and coordinate with physicians, case managers and pharmacies. The role emphasizes compassionate, patient‑ and family‑centered care within a multidisciplinary team.

Requirements include a Diploma/ADN/BSN and Maryland RN licensure, with 1–2 years of home health, hospice or triage experience. Proficiency in EMR and strong communication skills are essential.

Qualifications

• Diploma/ADN/BSN from an accredited institution.
• Current Maryland State license as a Registered Nurse.

Responsibilities

• Triages all patient and caregiver calls, assisting in solutions and education.
• Serves as liaison with physician offices on behalf of the care team.
• Provides immediate response and emotional support to families at time of death call.
• May assist in coordinating changes in patient level of care.
• Communicates with insurance case managers on behalf of the care team; documents discussions in detail.
• Assists with pharmacy issues and orders medication refills; resolves system communications breakdowns.
• Orders supplies and durable medical equipment as appropriate and documents in the EMR.
• Coordinates equipment pick-up with vendor representatives as necessary.
• Trends calls to identify patterns and opportunities for improvement; deploys staff as needed.

Skills

Time management

Organizational skills

Interpersonal communication

Patient-centered care

EMR proficiency

Infection control

Under pressure

Problem solving

Multitasking

Education

Diploma/ADN/BSN

Tools

EMR software

Job description

The Triage RN reports to Associate Clinical Director. He/she is responsible for triaging patient and caregiver telephone calls, assisting in the solution, palliation of symptoms and provision of education. Assists with identifying patient/family care needs and for providing nursing and supportive care for the terminally ill patient and their families, in conjunction with case managers and physicians. Maintains relationships with families and patients. Provides support to care team members by acting as a liaison/coordinator with physician offices, insurance case managers, pharmacies and DME company.

Education

Diploma, ADN and/or BSN from an accredited institution

Licensures/Certifications

Current Maryland State license as a Registered Nurse

Experience

One to two years of nursing. Home Health Hospice or triage experience required

Skills

• Strong time management skills
• Strong organizational skills
• Excellent interpersonal and communication skills with ability to interact with a diverse population.
• Ability to be patient and family focused
• Skill in the use of EMR (Electronic Medical Record) and/or ability to learn
• Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection
• Ability to perform consistently in stressful situations.
• Strong and creative, problem-solving skills with the ability to prioritize and delegate.
• Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.

Principal Duties And Responsibilities

• Triages all patient and caregiver calls, assisting in the solutions, palliation of symptoms and provision of education.
• Serves as a liaison with physician offices on behalf of the care team.
• Provides immediate response and emotional support to the family at the time of death call.
• May assist in the coordination of changes in patient level of care.
• May communicate with insurance case managers on behalf of the care team. Documents discussions in detail.
• Assists with pharmacy issues (ordering medication refills, securing scripts for controlled substances, problem solves breakdown in systems communications).
• Orders supplies and durable medical equipment as appropriate and documents same in the EMR
• Coordinates equipment pick up with vendor representative as necessary.
• Trends calls prospectively to determine patterns by team/provider and identifies opportunities for improvement.
• Deploys staff as needed to address patient and family assessed needs.

All Roles Must Demonstrate GBMC Values

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$66,942.34 - $102,872.41

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.