Triage Nurse RN - Pulmonology

Best Care; Council Bluffs (IA); On-site; USD 55,000 - 75,000; Full time

Job summary

Nebraska Methodist Health System in Council Bluffs, IA is seeking a Triage Nurse to provide telephone triage, assess patient needs, and coordinate care. The role emphasizes precise documentation, SBAR communication, and collaboration with providers to ensure prompt and safe patient management.

This on-site position requires handling patient calls, educating families, assisting with prescriptions, and supporting health coaches as needed.

Qualifications

• Experience with telephone triage and patient education (SBAR a plus).
• Ability to document accurately and maintain confidentiality.
• Familiarity with healthcare protocols and patient-rights.

Responsibilities

• Perform telephone triage to determine patient needs and advise based on provider instructions.
• Receive and return patient calls within 90 minutes based on priority.
• Record and report patient condition according to department policy.
• Provide patient and family education and coordinate referrals to specialists as needed.
• Prepare exam rooms and maintain clean, organized work areas.
• Handle prescription renewals/inquiries and relay information to pharmacy.

Skills

Telephone triage

Patient assessment

Medical terminology

Job description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - 1 Edmundson Place
Address: 1 Edmundson Place - Council Bluffs, IA
Work Schedule: Monday through Friday, 8am - 4:30pm

The Triage Nurse will provide triage telephone service to enhance compliance with the patients plan of care and ensure prompt identification of patients with high-risk conditions. This will be accomplished by sorting and prioritizing patients through assessments, monitoring, recording and reporting changes in their condition. Triage nurses will be involved in every aspect of the patient’s health. Precision and accuracy in maintaining detailed assessment and reports is important in relaying information to the doctors or to the patients. Will prepared, assist, and instruct patients for examinations and treatment and inform family members on health care education topics.

Responsibilities:

Essential Job Functions

Joint (Floor and Phone)

1. Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.

• Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
• Accurately records and reports patient’s condition according to department policy 98% of the time.
• Strictly adheres to practice protocols.
• Consults patient’s chart while talking to the patient.
• Returns phone messages according to protocol at least 98% of the time.
• Provides test results according to protocol at least 98% of the time.

1. At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.

• Educates/instructs patients according to providers direction 98% of the time.

1. Medical Home

• Documents all lab, procedures, and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Assists Health Coaches by working patient lists and scheduling appointments as directed.

1. Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.

• Maintains clean and organized work area according to department/provider protocol 99% of the time.

1. Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.

• Handles prescription refills according to department/provider protocols 99% of the time.
• Accurately completes pharmacy requests 100% of the time.

1. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.

2. Completes Nursing Assessments

• Uses nursing judgment to develop plan of care.
• Determines severity of patient illness and intervention to treat while prioritizing patient calls.
• Documents clear and concise notes describing phone call utilizing SBAR (situation, background, assessment, recommendation) format.
• Communicates between provider and patient appropriately.
• Conducts patient and family education; evaluates and documents in chart, the patient’sunderstanding of all education.
• Coordinates continuation of care through referrals to specialists.

1. Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.

• Prepares exam rooms and medical equipment according to provider protocol 95% of the time.

1. Prepares patient for provider