Triage Nurse RN - Family Practice

Best Care; Omaha (NE); On-site; USD 60,000 - 85,000; Full time

Job summary

Nebraska Methodist Health System is seeking a Triage Nurse at Methodist Physicians Clinic - Hawthorne Court in Omaha. This role provides telephone triage to support patients' plans of care, identifying high-risk conditions, and relaying information to physicians and patients.

Work hours are Monday through Friday, 8am–5pm. The position emphasizes precise assessments, SBAR documentation, patient and family education, and coordination of care with specialists as needed.

Qualifications

• Telephone triage to determine patient needs and advise based on provider instructions.
• Record and report patient condition according to department policy.
• Educate patients and families on health topics and care plans.
• Prepare exam rooms and equipment and assist during examinations.
• Document SBAR notes clearly and coordinate referrals as needed.

Responsibilities

• Perform telephone triage to determine patient needs and prioritize high-risk conditions.
• Provide patient and family education to ensure understanding of care and treatment.
• Maintain clean and organized work areas and equipment in the clinic.
• Confer with providers and relay test results and messages as required.
• Assist with ongoing patient care coordination and follow-up as directed.

Job description

Why work for Nebraska Methodist Health System?
At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Methodist Physicians Clinic - Hawthorne Court
Address: 17675 Welch Plaza - Omaha, NE
Work Schedule: Monday through Friday, Hours between 8am - 5pm

The Triage Nurse will provide triage telephone service to enhance compliance with the patients plan of care and ensure prompt identification of patients with high-risk conditions. This will be accomplished by sorting and prioritizing patients through assessments, monitoring, recording and reporting changes in their condition. Triage nurses will be involved in every aspect of the patient’s health. Precision and accuracy in maintaining detailed assessment and reports is important in relaying information to the doctors or to the patients. Will prepared, assist, and instruct patients for examinations and treatment and inform family members on health care education topics.

Responsibilities:

Essential Job Functions

Joint (Floor and Phone)

1. Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.

• Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
• Accurately records and reports patient’s condition according to department policy 98% of the time.
• Strictly adheres to practice protocols.
• Consults patient’s chart while talking to the patient.
• Returns phone messages according to protocol at least 98% of the time.
• Provides test results according to protocol at least 98% of the time.

1. At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.

• Educates/instructs patients according to providers direction 98% of the time.

1. Medical Home

• Documents all lab, procedures, and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Assists Health Coaches by working patient lists and scheduling appointments as directed.

1. Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.

• Maintains clean and organized work area according to department/provider protocol 99% of the time.

1. Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.

• Handles prescription refills according to department/provider protocols 99% of the time.
• Accurately completes pharmacy requests 100% of the time.

1. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.

2. Completes Nursing Assessments

• Uses nursing judgment to develop plan of care.
• Determines severity of patient illness and intervention to treat while prioritizing patient calls.
• Documents clear and concise notes describing phone call utilizing SBAR (situation, background, assessment, recommendation) format.
• Communicates between provider and patient appropriately.
• Conducts patient and family education; evaluates and documents in chart, the patient’sunderstanding of all education.
• Coordinates continuation of care through referrals to specialists.

1. Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.

• Prepares exam rooms and medical equipment according to provider protocol 95% of the time.

1. Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.

• Prepares patient for exam by following provider protocol and company policies 95% of the time.

1. Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.

• Obtains provider requested tests, records, and lab work 95% of the time.

1. Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.

2. Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.

• Performs above procedure according to clinic policy and procedures 95% of the time.

<