Triage Nurse RN - OBGYN - Casual

Best Care; Omaha (NE); On-site; USD 70,000 - 90,000; Part time

Job summary

Nebraska Methodist Health System is seeking a Triage Nurse to provide telephone triage and patient education in a fast-paced setting. The role emphasizes precise assessments, SBAR communication, and coordination of care with providers and health coaches.

The position supports the patient’s plan of care, prioritizes high-risk conditions, and ensures documentation is accurate and timely. Training and teamwork are emphasized within a collaborative environment.

Qualifications

• Active RN license required.
• Experience performing telephone triage.
• Strong communication and education skills.

Responsibilities

• Perform telephone triage to determine patient needs and relay information to providers.
• Record and report patient condition accurately; prioritize care per protocol.
• Educate patients and families on care plans and community resources as directed.
• Document all nursing assessments, lab results and treatments.
• Assist providers and coordinate care with health coaches and other teams.

Skills

Telephone triage

Assessment skills

SBAR communication

Patient education

Phlebotomy

Education

RN license

Tools

EHR systems

Job description

Why work for Nebraska Methodist Health System?

At Nebraska Methodist Health System, we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care – a culture that has and will continue to set us apart. It’s helping families grow by making each delivery special, conveying a difficult diagnosis with a compassionate touch, going above and beyond for a patient’s needs, or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay, excellent benefits and a great work environment where all employees are valued! Most importantly, our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Location: Medical Office Building - MWH
Address: 717 N 190th Plaza - Elkhorn, NE
Work Schedule: This is a casual position. Casual employees work on an ‘as needed’ basis to meet the needs of the business. Workdays/hours will often vary from week to week Monday through Friday, 8:30am - 5pm

The Triage Nurse will provide triage telephone service to enhance compliance with the patients plan of care and ensure prompt identification of patients with high-risk conditions. This will be accomplished by sorting and prioritizing patients through assessments, monitoring, recording and reporting changes in their condition. Triage nurses will be involved in every aspect of the patient’s health. Precision and accuracy in maintaining detailed assessment and reports is important in relaying information to the doctors or to the patients. Will prepared, assist, and instruct patients for examinations and treatment and inform family members on health care education topics.

Essential Job Functions

1. Performs telephone triage to determine patient needs by recording and reporting patient condition to provider and advising patient based on provider instructions.

• Receives and returns patient calls within 90 minutes based on medical priority 95% of the time.
• Accurately records and reports patient’s condition according to department policy 98% of the time.
• Strictly adheres to practice protocols.
• Consults patient’s chart while talking to the patient.
• Returns phone messages according to protocol at least 98% of the time.
• Provides test results according to protocol at least 98% of the time.

1. At the direction of the provider provides patient and family education to ensure adequate knowledge/awareness and recommends appropriate community resources as needed.

• Educates/instructs patients according to providers direction 98% of the time.

1. Medical Home

• Documents all lab, procedures, and appointments on tracking forms.
• Completes tracking forms and follows up on missed appointments and procedures.
• Assists Health Coaches by working patient lists and scheduling appointments as directed.

1. Maintains work areas to ensure healthy environmental conditions by cleaning and organizing equipment and rooms.

• Maintains clean and organized work area according to department/provider protocol 99% of the time.

1. Handles prescription renewals/inquiries to facilitate patient care. Discusses questions with provider and relays information to pharmacy.

• Handles prescription refills according to department/provider protocols 99% of the time.
• Accurately completes pharmacy requests 100% of the time.

1. Provides appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment as outlined in the “Age Specific Criteria”.
2. Completes Nursing Assessments

• Uses nursing judgment to develop plan of care.
• Determines severity of patient illness and intervention to treat while prioritizing patient calls.
• Documents clear and concise notes describing phone call utilizing SBAR (situation, background, assessment, recommendation) format.
• Communicates between provider and patient appropriately.
• Conducts patient and family education; evaluates and documents in chart, the patient’sunderstanding of all education.
• Coordinates continuation of care through referrals to specialists.

1. Prepares exam rooms and equipment to facilitate treatment and examination of patients by setting up instruments/equipment and stocking supplies.

• Prepares exam rooms and medical equipment according to provider protocol 95% of the time.

1. Prepares patient for provider exam by reviewing medical records, weighing patient, checking vital signs, performing medication reconciliation and obtaining information relevant to patient care.

• Prepares patient for exam by following provider protocol and company policies 95% of the time.

1. Assists providers to facilitate patient treatment by retrieving tests and medical records and obtaining lab work as directed.

• Obtains provider requested tests, records, and lab work 95% of the time.

1. Dispense medications at the direction of a provider to patients. Registered Nurse and Licensed Practical Nurse instruct patients and family members regarding education and treatment to ensure patients completely understand how to take the medication correctly.
2. Assists and/or performs phlebotomy with proper labeling and handling of specimens, accurately completes requisitions, and collects specimens according to standard procedures/protocols and performing and documenting quality control activities.