Triage Nurse-RN

Iowa Ortho; Des Moines (IA); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental coverage

Paid time off (160 hrs)

401(k) with company match

Profit-sharing

Employee discounts

Job summary

Iowa Ortho is seeking a Triage Nurse to provide telephonic nursing support for clinic physicians. You will assist physicians and other healthcare providers with timely patient communications and respond to patient questions or concerns.

The role is hybrid—4 days at home and 1 day in the office. Training is 5 days a week in the office until fully trained, which can take 4–6 months. We offer a competitive benefits package and opportunities for professional growth.

Qualifications

• RN license held with at least two years nursing and customer service experience.
• Current CPR certification.
• Mandatory reporter certification.
• BLS certification.
• Two years orthopedic experience preferred.
• Two years of healthcare setting experience.
• Clear and effective communication skills.
• Basic computer skills; able to use NextGen system for documentation and customer service.

Responsibilities

• Functions with autonomy in clinical nursing practice within guidelines set by the Iowa Board of Nursing and Iowa Ortho.
• Recognizes potentially dangerous symptoms outside orthopedic care that require immediate referral to the physician.
• Provides patient notification and education regarding results of tests and documents actions in the EMR.
• Works collaboratively with physicians and healthcare team to process information accurately and timely.
• Handles medication refill requests; screens for adverse effects and interactions; documents and completes forms as needed.
• Manages a high volume of calls from physicians, patients, families, pharmacies, and others; acts as a resource for central scheduling.
• Documents all health information pertaining to phone contact in the medical record.
• Educates patients on medication/testing information and reinforces understanding under physician direction.
• Documents communications and forwards calls/messages to appropriate personnel; maintains concise medical records.
• Complies with Release of Information guidelines respecting patient rights.
• Attends meetings and in-service programs; maintains professional demeanor and policies.
• Assesses patient concerns and schedules acute/emergent appointments as needed.
• Contacts outpatient surgical patients post-discharge.

Skills

Communication skills

RN license

CPR certification

BLS certification

Two years orthopedic experience

Two years healthcare setting

Data entry

Mandatory reporter compliance

Tools

NextGen system

Job description

Description

The Triage Nurse provides telephonic nursing support for the clinic physicians. This person is responsible for assisting physicians and other healthcare providers with timely patient communications and patients with timely responses to questions or concerns.

Hybrid: 4 days at home and 1 day in office.

• Training is 5 days a week in office until fully trained, which can take 4-6months.

Why Choose Iowa Ortho?

At Iowa Ortho, we are guided by our IMPACT values, and we believe in fostering a culture that prioritizes both professional excellence and compassionate care:

• Innovation that Drives Positive Outcomes (I)
• Motivation for Exceptional Care (M)
• Passion for Quality in Everything We Do (P)
• Accountability Through Open and Honest Communication (A)
• Commitment to Continued Growth (C)
• Teamwork (T)
• Competitive Benefit Package: Competitive pay, health, dental, begin with 160hrs of paid time off in a full year, paid holidays, 401(k) with company match, profit-sharing, employee discounts and more.

Key Responsibilities:

• Functions with autonomy in clinical nursing practice within the guidelines established by the Iowa Board of Nursing and Iowa Ortho.
• Recognizes potentially dangerous symptoms (reactions, urgent care, pre-stroke diagnosis, cardiac concerns - over the phone) outside of orthopedic care that require immediate referral to the physician.
• At the direction of the physician, provides patient notification and education regarding results of various tests and documents actions in the electronic medical record. Recognizes potentially dangerous symptoms of patients
• Works collaboratively with physicians and other members of the healthcare team to process information in an accurate, timely and consistent manner.
• Receives and processes medication refill requests through various communication forms. Follows established policies and protocols, handles requests in an accurate, timely and thorough manner. Exercises good judgment in the identification of potential problems such as medication side effects, adverse interactions, non-compliance with the medical plan of care and repeated failure to keep scheduled appointments. Completes order forms/correspondence as needed.
• Responsible for handling a high volume of calls requiring good judgment and decision-making skills. This includes calls to and from physicians, patients, patient’s family members, pharmacies, and various other health related agents. Functions as a one stop resource nurse to provide additional coverage to central scheduling by answering roll over calls.
• Documents all health related and patient information pertaining to phone contact in the medical record.
• Provides and reinforces education needed for patient efficacy in managing medication and/or test result information. Makes sound judgment in educating patients under physician direction.
• Accurately documents communication and information or forwards calls and/or messages to appropriate person(s). Completes all documentation and medical records accurately and concisely.
• Demonstrates awareness and sensitivity to Release of Information Guidelines in regards to clients’/significant others’ rights.
• Attends meetings and in-service programs as appropriate.
• Acts in a professional manner, reflecting the mission of Iowa Ortho and compliant with policies, procedures, regulatory agencies and professional requirements.
• Listens to patient concerns and symptoms and uses nursing knowledge to schedule acute or emergent appointments for patients that need to be seen based on information provided.
• Telephones outpatient surgical patients upon discharge.

Requirements

• Maintains RN License with additional two years of nursing and customer service experience
• Current CPR certification
• Mandatory reporter certification
• BLS certification
• Two years of orthopedic experience preferred
• Two years of previous experience in health care setting
• Demonstrates clear and effective communication skills.
• Demonstrates basic computer skills and accurate data entry; ability to develop skills on the NextGen system by documentation which provides superior customer service and performs as an effective team member.
• Ability to apply nursing and administrative to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.