Triage Nurse- Pediatrics, Full Time, Bronzeville

Brightvision Capital Partners, LLC; Chicago (IL); On-site; Full time

Job summary

A leading healthcare organization in Chicago is seeking a Triage Nurse to provide expert triage services and act as a patient advocate. The role requires excellent communication and teamwork skills, with responsibilities including triaging calls, documenting communications, and administering treatments. Join a team committed to delivering high-quality healthcare and supporting employee well-being through competitive benefits.

Benefits

Tuition reimbursement

Loan forgiveness

401(k) matching

Qualifications

• At least 3 years of experience in a hospital or outpatient setting.
• Current Registered Nurse License issued by the State of Illinois.

Responsibilities

• Triage incoming calls and electronic messages, prioritizing and resolving issues.
• Documenting all communications in the electronic medical record.
• Administering medications and treatments per Nursing Standards.

Skills

Customer Service

Communication

Teamwork

Education

Graduate of an accredited RN program

BSN

Job description

Triage Nurse - Pediatrics, Full Time, Bronzeville

• Full-time
• Salary Range: $33.00 - $56.96 per hour

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement, loan forgiveness, 401(k) matching, and lifecycle benefits, to support our employees. Ready to join our quest for better?

The Triage Nurse role reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards.

The Triage Nurse provides clinically expert triage services within a physician’s practice. They serve as liaisons between patients and physicians, assessing symptom acuity and communicating findings appropriately. They also provide education to patients and staff concerning clinical issues. Excellent customer service, communication skills, and teamwork are essential, with a focus on putting “Patients First.”

Responsibilities include:

• Establishing positive first impressions and acting as a patient advocate.
• Triage incoming calls and electronic messages, prioritizing and resolving issues, involving providers as needed.
• Documenting all communications in the electronic medical record.
• Scheduling patients for visits based on assessment outcomes.
• Assisting in obtaining specialist appointments within Northwestern Medicine.
• Coordinating emergency and hospital transfers, including paperwork and communication.
• Administering medications and treatments per Nursing Standards and provider orders.
• Providing education to patients and staff on clinical issues.
• Monitoring clinical staff activities to ensure coverage and adherence to OSHA and CDC guidelines.
• Assisting in the orientation of new staff members.
• Performing additional duties, such as process improvement projects, administering intravenous and injectable medications (demonstrating competency), maintaining quality control, and participating in departmental quality improvement activities.
• For triage nurses in Immediate Care Clinics (ICC), floating to other ICCs/departments as needed.

Minimum Requirements:

• Graduate of an accredited RN program
• At least 3 years of experience in a hospital or outpatient setting
• Current Registered Nurse License issued by the State of Illinois
• CPR certification

Preferred Qualifications:

• BSN
• Specialty certification
• At least 5 years of experience in a hospital or outpatient setting
• Spanish language proficiency

Northwestern Medicine is an equal opportunity employer and does not discriminate based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or other protected status.

We offer a wide range of benefits to support your physical, emotional, and financial well-being. Please visit our Benefits section for more information.