Triage Nurse

Health & Human Services; United States; Hybrid; USD 61,000 - 92,000; Full time

Benefits offered by this job

Health Insurance options

Retirement Plans

NCFlex Supplemental Benefits

Paid Vacation, Sick, and Community  |

Job summary

The NC Department of Adult Correction seeks a Triage Charge Nurse to deliver comprehensive clinical care, including assessment, triage via telephone or video, and care coordination to promote offender health and safety.

You will lead nursing staff, document triage encounters, and collaborate with providers and custody personnel while maintaining nursing records and reports.

Qualifications

• Licensed to practice as a Registered Nurse in North Carolina.
• Minimum education/experience per vacancy requirements.
• Strong clinical judgment and ability to work independently within policy.

Responsibilities

• Provide comprehensive triage care via telehealth or in person.
• Assess, intervene, coordinate, and educate to promote offender health.
• Develop and implement care plans using established protocols.
• Administer medications and coordinate follow-up care.
• Respond to medical and mental health emergencies and educate on prevention.
• Collaborate with providers, dental, and behavioral health teams; mentor staff.

Skills

Professional nursing practices

Pharmacology

Physical assessment

Patient safety

Communication skills

Clinical decision making

Education

Registered Nurse (RN) license

Job description

Agency

Adult Correction

Division

COO - Health Services

Job Classification Title

Registered Nurse (S)

Position Number

60070732

Grade

MH15

About Us

The NC Department of Adult Correction is one of the largest state agencies with more than 14,000 employees. It is responsible for safeguarding and preserving lives and property through prevention, protection, and preparation as well as the care, custody, and supervision of all adults sentenced for violating North Carolina laws. This department includes state prisons with custody, healthcare, and facility operations staff as well as probation/parole officers who supervised sentenced people in the community. Other divisions include Administration, Health Services, Rehabilitation & Reentry, Special Operations and the Post-Release Supervision & Parole Commission. We have a mission that matters!

Description of Work

The Triage Charge Nurse provides comprehensive clinical care through assessment, intervention, coordination, and education to promote offender health and safety. Key duties include conducting telehealth triage via telephone or video consultations, evaluating medical complaints, and formulating timely nursing responses. The nurse performs accurate clinical assessments by integrating subjective symptoms with objective findings, applying sound nursing judgment, and operating independently within the scope of the Nurse Practice Act. This position supports continuity of care by developing and implementing care plans based on established protocols, provider guidance, and facility policy. It also includes assisting with urgent care, administering medications, coordinating follow-up care, responding to medical and mental health emergencies, and providing education on chronic disease, communicable conditions, treatment compliance, and preventive health measures. The nurse collaborates closely with providers, dental, and behavioral health teams, and follows through on clinical recommendations. The role requires the ability to think critically, make evidence-based decisions, and maintain a compassionate and professional demeanor. The Triage Nurse must foster trust with patients and contribute positively to interdisciplinary teamwork. The Triage Charge Nurse holds significant administrative and leadership responsibilities to support the delivery of quality care across multiple sites. Core duties include documenting and reviewing triage encounters and clinical actions, maintaining accurate and up-to-date nursing records, and generating routine reports related to clinical volume, case types, and performance metrics.
The Triage Charge Nurse will provide education and training for the triage team, report clinical concerns to the appropriate clinical chains of command and provide updates and guidance to custody personnel.
As a clinical leader, the Triage Nurse assists in orienting and mentoring nursing staff, delivering on-the-job training, and supporting quality assurance initiatives. The nurse serves as a resource for clinical decision‑making, delegates appropriately, and communicates effectively with staff, management, and custody and medical personnel. This role requires strong organizational skills, a systematic approach to service delivery, and the ability to prioritize under pressure. The nurse must model professionalism, provide compassionate support to patients and families, and contribute meaningfully to staff development and interdisciplinary care planning. Position will be required to work any shift, weekends, or holidays as needed with limited supervision.

This role is primarily remote; however, occasional onsite work, mandatory facility orientation, and travel to correctional facilities may be required based on orientation needs, program, and operational needs.

Knowledge Skills and Abilities/Management Preferences

Salary Pay Range: $ 61,177 - $ 91,767

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Key Responsibilities

• Strong knowledge of professional nursing practices, pharmacology, physical assessment, and patient safety.
• Documented ability to interpret and convey complex clinical information clearly and confidently both orally and in writing is critical.

The Posting Will Close At 11:59 PM The Night Before The End Date

State Benefits Information

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NCFlex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

About The Division of Comprehensive Health Services

Comprehensive Health Services (CHS) delivers health services to individuals incarcerated in North Carolina state prisons. Our mission is to provide constitutionally appropriate medical, mental health, dental, and pharmaceutical care that meets professional standards. CHS health professionals ensure access to timely, essential, and comprehensive services and programs that support the wellbeing of incarcerated individuals. This care is delivered by licensed staff and through partnerships with private providers and the University of North Carolina system.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Licensed to practice as a Registered Nurse in the State of North Carolina.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.