Triage Nurse

Northwest Pediatrics; Florissant (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Northwest Pediatrics in Florissant, MO is seeking an RN Triage Nurse to coordinate care, assess patients, and support providers within the clinic's scope of practice.

You will manage calls, schedule tests and appointments, educate families about results and conditions, and work with Epic Inbasket and MyChart messages to ensure timely care.

The role emphasizes independent work, strong communication, and collaboration within a dynamic team to maintain efficient clinic operations.

Qualifications

• Must be able to work independently.
• Must communicate effectively at all levels in a dynamic team.
• Strong analytical, organizational, and interpersonal skills.

Responsibilities

• Prioritize and manage workload in an unpredictable call environment.
• Assist providers to ensure smooth workflow in the department.
• Coordinate scheduling of acute, specialty, or routine care appointments, including referrals.
• Educate patients and families about test results and medical conditions.
• Maintain familiarity with clinic forms and workflows; use Epic Inbasket and MyChart messages.
• Demonstrate leadership to support team members and maintain high-quality care.

Skills

Independence

Communication

Analytical skills

Teamwork

Education

RN license

Tools

Epic Electronic Health Record

Job description

We are dedicated to the care of our patients and cherish the opportunity to help children grow up happy and healthy.

Job openings at Northwest Pediatrics will be posted here. Be part of our team!

Position:Triage Nurse

Location: Florissant, MO

Job Id:127

# of Openings:1

POSITION SUMMARY:

The RN Triage nurse is clinically competent to coordinate and deliver care to patients utilizing the nursing process of assessment, planning, intervention, implementation and evaluation. Uses critical thinking and appropriate provider consultation to work within scope of practice to the highest level of licensure and training. Engages in interdisciplinary collaboration which includes the use of available community resources.

Primary Duties and Responsibilities:

Prioritize and manage workload in an environment where the nature and volume of calls is unpredictable.

Assist providers as needed, contributing to a smooth workflow in the department.

Coordinate and assist patients in scheduling acute, specialty, or routine care appointments, including referrals.

Demonstrate proficiency in applying clinical knowledge to the specific clinic setting.

Consider cultural, spiritual, and psychosocial factors that affect patient perception and adherence to healthcare plans when interacting with patients, families, support systems, and the community.

Utilize critical thinking and assessment skills to follow provider-approved protocols. Contact pharmacies for medication refills for patients as needed.

Educate patients regarding test results and medical conditions, explaining medical terms and procedures in a manner understandable to patients.

Maintain a working knowledge of frequently utilized medications, researching any unfamiliar medications.

Develop familiarity with brand and generic medication names.

Maintain familiarity with all forms and paperwork utilized throughout the clinic.

Participate in the advancement of professional nursing practice through continuing education and self-development; develop and maintain professional credibility.

Demonstrate professional nursing leadership and contribute to a smooth workflow by assisting team members as needed.

Triage patient telephone calls and provide nursing care to patients in accordance with established nursing standards.

Work the Epic Inbasket and respond to symptom-based calls from patients.

Monitor and respond to MyChart messages from patients and other members of the care team.

Assist in scheduling tests, treatments, or procedures at other facilities.

Assess patient status to determine the need for treatment and respond to situations as necessary under the direction of a medical provider.

Critical Skills and Expertise:

Must be able to work independently. Must have the ability to communicate effectively at all levels and work in a dynamic team-oriented environment. Must have effective and detailed analytical skills, demonstrate communication, organization, and interpersonal skills.