Triage Medical Assistant / LPN — ENT Care

AOO | ENT Specialists of the Rockies; Lone Tree (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

401K & Profit Sharing

Paid Holidays

PTO

In-person, full-time

Job summary

Associates of Otolaryngology (AOO) | ENT Specialists of the Rockies seeks an experienced Medical Assistant or Licensed Practical Nurse to join our triage team. The role centers on telephone triage, assessing patient concerns, and coordinating care with providers.

The position requires strong clinical assessment, 2+ years of clinical experience (office or triage preferred), excellent communication, and meticulous documentation while following established protocols.

Qualifications

• Strong clinical assessment and critical-thinking skills.
• Minimum of 2 years of clinical experience; physician-office or telephone triage experience preferred.
• Excellent verbal and written communication skills.
• Ability to remain calm, professional, and compassionate with patients.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently while knowing when to seek assistance or elevate a concern.
• Comfortable working in an electronic medical record and managing multiple patient needs throughout the day.
• Ability to follow established protocols while using sound clinical judgment.

Responsibilities

• Provide telephone triage for adult and pediatric ENT patients.
• Assess patient symptoms and determine the appropriate level and timing of care.
• Identify urgent and emergent symptoms requiring immediate attention or escalation.
• Provide patients with appropriate home-care instructions and education within established clinical protocols.
• Determine when patients need to be scheduled with a physician, APP, urgent care, or emergency department.
• Communicate patient concerns and clinical information clearly and accurately to providers.
• Respond to patient messages and telephone encounters promptly.
• Follow established clinical protocols, provider instructions, and office policies.
• Document all patient interactions, assessments, recommendations, and follow-up appropriately in the electronic medical record.
• Obtain prior authorizations for medications and diagnostic imaging
• Provide excellent customer service while maintaining professionalism and compassion during difficult or stressful patient interactions.
• Recognize situations requiring provider consultation and appropriately elevate concerns.

Skills

Clinical assessment

Triage experience

Communication

Documentation

EMR experience

Education

Licensed Practical Nurse (LPN)

Medical Assistant certification

Job description

Associates of Otolaryngology (AOO) | ENT Specialists of the Rockies seeks an experienced Medical Assistant or Licensed Practical Nurse to join our triage team. The role centers on telephone triage, assessing patient concerns, and coordinating care with providers.

The position requires strong clinical assessment, 2+ years of clinical experience (office or triage preferred), excellent communication, and meticulous documentation while following established protocols.