Triage Integrated Behavioral Health Clinician

Providence Community Health Centers; Providence (RI); On-site; USD 60,000 - 72,000; Full time

Job summary

A leading community health center is seeking a Triage Integrated Behavioral Health Clinician to provide crisis triage and float coverage across primary care teams. The role involves assessing behavioral health emergencies, providing brief interventions, and collaborating with medical teams. Candidates should have a master's degree in social work or counseling and relevant licensure, along with experience in crisis management and patient-centered care.

Qualifications

• Minimum 2 years of post-licensure experience required.
• Experience in crisis intervention or behavioral health telephone triage.

Responsibilities

• Provide triage and brief treatment for behavioral health emergencies.
• Participate in multidisciplinary team meetings and consultations.

Skills

Crisis Management

Communication

Interpersonal Skills

Education

Masters or Doctorate in Social Work or Counseling

Licensed Independent Clinical Social Worker (LICSW)

Tools

EHR

Microsoft Office

Job description

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The Triage Integrated Behavioral Health Clinician provides float coverage and crisis triage across all primary care teams at PCHC. This person works directly with the call center, front desk staff, integrated care team and medical care teams as the first point of contact when a behavioral health emergency or crisis presents for any PCHC patient. This person will assess individuals with behavioral health and /or substance abuse issues, and provide appropriate triage and brief treatment services. This individual will also have a float capacity across all PCHC clinics to provide coverage for IBH clinicians who are out for any extended period.

• Maintain an active presence on primary care clinical teams. Participate in daily medical team huddles, medical staff meetings, multidisciplinary teams, and individual supervision sessions with the director

• When providing float coverage consult with primary care providers in real time to assist patients with psychosocial issues. This is frequently done as a “warm hand-off” during hours of clinical operation. Informal consultation and referrals from the primary care providers happen at other times as well

• Triage both scheduled and immediate referrals from the call center, front desk staff, and medical teams, treating some with brief treatment and referring others to more appropriate resources.

• Provide brief treatment interventions for mild to moderate mental health issues as well as crisis intervention across the lifespan inclusive of pediatric to geriatric with comfort and competency working with individuals, couples, and/or family members. The behavioral health clinician should be competent in brief assessment, crisis management, triage, diagnosis, as well as mental health / substance abuse treatment within a brief solution-focused model. The care model focuses on helping patients achieve practical goals with an average of 3-6 visits. Functional schedule based upon 30-minute appointment slots in a primary care exam room at identified site or virtual sessions conducted remotely as warranted.

• Develop and maintain evidence-based workflows and procedures to support the effective implementation of behavioral health triage within integrated behavioral health care. • Knowledge of and ability to apply harm reduction, build rapport quickly with patients, and maintain a calm demeanor during stressful situations.

• Prepare and submit all electronic and paper documentation in a complete and timely manner. All progress will be fully completed and signed within 72 hours of the encounter in the electronic health record.

• Demonstrates customer-centered approach to treatment, as measured by respectful interactions with patients and their families, high patient satisfaction, and lack of patient complaints

• Places high value on the treatment team, as measured by willingness to meet regularly, work collaboratively, and demonstrate flexibility when consulting with medical providers in the consultation and treatment of new patients, whether they are scheduled or referred as “warm hand-offs” or unscheduled emergencies.

• Demonstrates a thorough understanding of the DSM V-TR, as measured by thoroughness and accuracy of diagnostic formulations brought for review to the multidisciplinary team.

• Shows the ability to obtain a complete history and full conceptualization of the patient’s problem within the time-limited session(s), as measured by the quality of the written assessment and the timely case presentation to the multidisciplinary team

• Demonstrates a thorough knowledge of effective treatment protocols for crisis and brief solution-focused interventions and necessary cultural competencies for treating children and adults with mental health/substance abuse issues, as well as chronic disease lifestyle management.

• Adapts therapeutic strategies to individual characteristics of the patient, including but not limited to disability, gender, sexual orientation, developmental level, culture, ethnicity, age, health status, as measured by return visits and client satisfaction

• Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual task within role in the process.

• Support the organization’s mission, vision and values as it relates to customer satisfaction in all interactions with patients, visitors, providers and staff with an understanding and sensitivity to age, spiritual and cultural diversity.

• Demonstrates respect, dignity, understanding and sensitivity to individual’s concerns

• Demonstrates professional conduct by appropriate communications, respect and courtesy to individuals.

• Maintain client confidentiality at all levels of interaction.

• Participate in all meetings and conferences, as required.

• Maintain professional ethics for self. Responsible and accountable for individual social work judgments and actions.

• Perform other duties as requested Education, Experience, Skills, Qualifications:

• Masters or Doctorate in social work or counseling from an accredited college or university

• Licensed independent clinical social worker in the state of Rhode Island (LICSW) or Licensed Mental Health Clinician (LMHC) with a minimum of 2 years of experience post-licensure • One (1) year of crisis intervention or behavioral health telephone triage experience

• Preferred previous experience or internship in a medical setting which supports a primary care integration model or experience working in emergency room or crisis centers

• Commitment to work in community health with the challenges of a high risk, and often uninsured and diverse patient population required.

• Ability to develop effective interpersonal relationships with the health care team, providers as well as call center and front desk staff.

• Ability to perform duties and responsibilities across life cycle (infants, children, adolescents, adults, prenatal and geriatric) required

• Bicultural (Spanish) skills and bilingual experience preferred

• Experience in providing managed care patient services. Commitment to work in community health with the challenges of a high risk, and often uninsured and diverse patient population helpful

• Proven writing skills to document in medical record and submit documentation

• Strong/demonstrated communication skills, written and verbal, required

• Ability to multi-task, and manage concurrent situations

• Computer proficiency in Microsoft Office required

• Previous experience documenting within EHR helpful

• Knowledge of HIPAA regulations. Knowledge and experience in information privacy/security laws, access and release of information.

• Ability to successfully complete and pass background/lifelinks

• Access to reliable transportation.

Essential Working Conditions and Environment:

LANGUAGE SKILLS

• Ability to read, analyze, and interpret medical documentation, professional journals, and government regulations.

• Ability to write reports and correspondence.

• Ability to effectively present information and respond to questions from providers, hospital and health center staff, and patients and their families

MATHEMATICAL SKILLS

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of medical instructions in mathematical or diagram form and accurately respond to several variables

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear.

• The employee frequently is required to stand, walk, and sit.

• The employee must regularly lift and/or move up to 10 pounds and frequently lift and /or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to outside weather conditions in commuting to hospital and health center

• The noise level in the work environment is usually moderate

• Crossroads IBH staff may occasionally perform street-level outreach within the community. This involves being outdoors in various and unpredictable weather

SUMMARY OF OCCUPATIONAL EXPOSURE

Classified by CDC as high risk

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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