TRIAGE COORDINATOR - AXIS SPINE CENTER

HUMBLE VASCULAR SURGICAL CENTER INC; Post Falls (ID); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Tuition reimbursement

Wellness benefits

Career growth opportunities

Employee discounts

Job summary

Northwest Specialty Hospital in Post Falls, ID, seeks a compassionate Triage Coordinator (CMA) to join our Axis Spine team. You will primarily perform phone triage, assess patient needs, and determine whether to schedule or direct to the ED.

Under supervision, you will support CMA duties, take histories, educate patients, and maintain accurate triage documentation. The role requires a CMA certification, BLS, and at least one year of CMA or LPN experience; commitment to HIPAA and quality patient

Qualifications

• Eligible to work in the United States.
• CMA certification with active status or LPN license as alternative.
• Experience with triage, patient communication, and medical terminology.

Responsibilities

• Assess patients over the phone and determine next steps.
• Medically assess patient needs and direct care decisions.
• Record triage documentation in the patient chart.
• Room patients as needed and educate on meds and orders.
• Maintain HIPAA security and assist CMA duties as needed.

Skills

Verbal and written English comms

CMA certification / LPN option

HIPAA compliance

Phone triage experience

Education

High school diploma or equivalent

Job description

Northwest Specialty Hospital is seeking a compassionate, patient-oriented Triage Coordinator (CMA) to join our Axis Spine team!

Under the supervision of the medical provider and clinic leader, you will primarily be doing phone triage in this position. Duties will include answering live phone calls from patients and medically assessing the patient’s needs, making clinical decisions as to whether the patient needs to be seen or sent to the Emergency Department to assess, knowledge of provider’s schedules and preferences with acute patient scheduling, and creating proper triage documentation in patient’s chart.

Other duties that the Triage Coordinator may assist with are rooming patients, recording vital signs, administering injections, performing urinalysis, EKG testing, setting up and cleaning procedure rooms for in office procedures, properly discarding all biohazard and sharps waste, and stocking supplies. Must demonstrate good principles and practices of aseptic technique, knowledge of standard precautions, EKGs, urinalysis, including proper order of draw and processing specimens, and basic pharmacology. This position will also work closely with other departments as needed, to ensure the patient’s chart and information is complete to receive treatment. Works under stress and in situations that demand patience and tact while providing impeccable service.

Essential Functions

• Assess patients over the phone.
• Medically assess patient’s needs and make clinical decisions on next steps in their care.
• Work with the medical team and providers to access patients.
• Create proper triage documentation in chart.
• Room patients as needed.
• Educate patients on medications, special diets, and other physician-ordered instructions.
• Take patient information and medical histories.
• Update patient information as needed.
• Keep information confidential and maintain a HIPAA secure environment.
• Assist with Certified Medical Assistant duties as needed.
• Other duties as assigned.

Qualifications And Preferred Experience

• Demonstrates eligibility for employment in the United States.
• High school diploma or equivalent.
• Proof of Basic Life Support (BLS) Certification.
• Aware of standards of cleaning and performs in accordance with them.
• Ability to relate and work effectively with others.
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
• Is aware of standard and performs in accordance with them.
• Knowledge of CPT, ICD-10 codes and medical terminology preferred.
• Must be a Certified Medical Assistant (CMA) with an active certification with the American Association of Medical Assistants (AAMA) or National Center for Competency Testing (NCCT) or National Healthcareer Association (NHA) or have an active Idaho Licensed Practical Nursing License.
• At least 1 year of experience as CMA or LPN required.

Benefits

• Company-sponsored events such as sporting events, BBQs, and holiday parties.
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit-eligible positions).
• Tuition reimbursement.
• Growth opportunities, ongoing education, training, and leadership courses.
• A generous 401K retirement plan.
• A variety of discounts throughout the hospital and community available to employees.
• Wellness benefits such as weight loss challenge, access to a dietitian, and discount gym memberships.
• Culture that promotes and supports work/life balance.

Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.