TREC - License %26 Permit Specialist - Licensing Division

Texas Department of Public Safety; Austin (TX); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a License & Permit Specialist to join their dynamic team in Austin. In this role, you will ensure compliance with the Texas Real Estate License Act by reviewing applications and providing support to both license holders and the public. Your expertise in document review and effective communication will be crucial as you manage records and assist stakeholders. Enjoy a flexible work schedule and hybrid telecommuting options while contributing to an organization that values work-life balance and career advancement opportunities. This is a fantastic opportunity to make a meaningful impact in a supportive environment.

Benefits

Flexible work schedule

Hybrid telecommuting

Work-life balance

96 hours of accrued vacation

96 hours of accrued sick leave

10+ paid holidays

Career advancement opportunities

Free downtown parking

Free comprehensive medical insurance

Qualifications

• Two years of experience in document compliance review.
• Experience in preparing written communication via email or letter.

Responsibilities

• Review and process sales agent applications for compliance.
• Assist agency stakeholders via phone or in person.

Skills

Document Review

Communication Skills

Data Entry

Customer Service

Organizational Skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Versa Management Systems

Job description

JOB VACANCY ANNOUNCEMENT

License & Permit Specialist

Licensing & Regulation Division

Job Posting Number:

2505-06-LIC

Monthly Salary:

$3,750.00

State Classification:

License & Permit Specialist II

Class No./ Group:

U0171 / EE00

Location :

Austin, Texas

FLSA Status:

Non-Exempt

Work Week:

Monday-Friday, 40 hours/week

(Flexible work schedule / Hybrid telecommuting)

Travel:

None

Benefits of Working at TREC /TALCB

• Flexible work schedule

• Hybrid telecommuting

• Work-life balance

• 96 hours of accrued vacation a year

• 96 hours of accrued sick leave a year

• 10+ paid holidays every year

• Career advancement opportunities

• Free downtown parking

• Free comprehensive medical insurance for full-time employees, and the state pays 50% of premium cost for dependents

Job Summary:

Review and process the following items to ensure compliance with the Texas Real Estate License Act (TRELA) and the Rules of the Commission: Sales agent applications to include curatives, re-evaluations, and re-examinations; and Easement or Right-of-Way (ERW) agent initial and renewal registration applications. Audit and enter application information to include monies submitted. Assist the public and license holders via telephone, written communication, or in person. Perform records management tasks. Must be a team player and perform other duties as assigned.

Job Duties:

• Review and process sales agent applications to include course completion documents, curatives, re-evaluations and re-examinations within assigned timeframes for completeness and compliance with statutes and rules

• Review and process easement and right-of-way (ERW) registrant initial and renewal applications within assigned timeframes for completeness and compliance with statutes and rules

• Performs timely and accurate entry of application information, determines appropriate fees, and assigns monies to appropriate fee codes

• Ensures data integrity by accurately entering related information into the licensing management system.

• Prepare clear, professional emails or written correspondence

• Assist agency stakeholders and the public via telephone or in person in a professional manner

• Respond to inquiries from internal and external customers in a timely manner

• Update and maintain electronic and paper files in accordance with the Agency’s records management policy

• Perform other duties as assigned

Minimum Qualifications:

• Graduation from a standard senior high school with a diploma or GED.

• Minimum of two (2) years of full-time work experience reviewing documents for compliance with rules or standards

• Work experience reviewing and entering information into a records system or database

• Work experience preparing written communication via email or letter

• Work experience communicating professionally in person or over the phone

Preferred Qualifications:

• Graduation from an accredited four-year college or university

• Work experience reviewing applications for an occupational license

• Experience using Versa Management Systems

Knowledge, Skills, and Abilities:

• Knowledge of Microsoft Office software applications, including Word and Outlook

• Knowledge of general business procedures and use of standard office equipment

• Effective verbal and written communication skills

• Effective organizational skills

• Ability to communicate professionally in person, writing, over the phone, or via video calls

• Ability to accurately review and evaluate applications and documents for completeness and acceptability based on agency statutes, rules or procedures

• Ability to accurately input and retrieve complex information in an electronic records management system

• Ability to work successfully in a dynamic, multi-tasking environment

• Ability to successfully function as a team member and work effectively with team leaders, managers and co-workers

• Ability to provide accurate guidance to real estate sales agents and ERW applicants regarding compliance

• Ability to quickly learn the Texas Real Estate License Act and rules of the Texas Real Estate Commission pertaining to real estate sales agents and ERW registrants

• Ability to maintain professionalism in high-pressure situations

• Ability to willingly accept and incorporate constructive criticism/feedback to improve performance

• Ability to adapt successfully to change and shift priorities depending on team needs

• Ability to work in a virtual self-management/self-motivated environment

• Must be able to operate a phone headset, computer, and company software

Environmental & Physical Conditions:

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive phone usage and repetitive hand/wrist/finger motions while using the computer.

How To Apply:

To apply for this position, complete an on-line application either through the TREC CAPPS External Applicant Career Section or through Work In Texas (WIT) .

All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Applications will not be considered until all required documentation is received by TREC/TALCB.

For job opening inquiries or to request a reasonable accommodation under the Americans with Disabilities Act please contact the TREC Human Resources by phone at 512-936-3604. Applications must be received by the closing date in order to be considered for this posting.

Additional Application Requirements:

Cover Letter detailing how your experience relates to the duties of this position.

Military Crosswalk Information:

MOSC_AdministrativeSupport.pdf

TREC/TALCB provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants should communicate requests for disability-related accommodations during the application process to Human Resources. 1-800-RELAY TX (for hearing impaired).

TREC participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment.

Applicants who possess a valid Texas Real Estate License will be required to place their license in an “Inactive” status.

Only applicants interviewed will be notified of their selection or non-selection. Resumes will not be accepted in place of a completed application.