Treatment Plan Coordinator

Aesthetic & Family Dentistry of Washington; Washington; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic dental practice as a Treatment Plan Coordinator, where your communication and organizational skills will shine. In this role, you will serve as a vital link between patients and the dentist, ensuring that treatment plans are clearly communicated and understood. Your responsibilities will include scheduling appointments, preparing financial agreements, and managing patient records. This position offers a supportive environment where your contributions will be valued, and you will have the opportunity to grow within a friendly and professional team. If you are passionate about providing excellent patient care and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• High school diploma or GED required; some post high school education preferred.
• Two years of relevant experience in a similar role preferred.

Responsibilities

• Communicates effectively with patients regarding treatment plans and financial agreements.
• Schedules and confirms patient appointments and manages patient records.

Skills

Excellent communication skills

Organizational skills

Customer service skills

Problem-solving skills

Multi-tasking

Telephone skills

Education

High school diploma or GED

Post high school education or training

Tools

Dental practice management software

Microsoft Office suite

Job description

We are currently looking for a qualified Treatment Plan Coordinator to join our team. The Treatment Plan Coordinator acts as a liaison between the patient and the dentist and must have excellent communication skills to effectively communicate with patients concerning the treatment plan determined necessary by the dentist. He or she helps with scheduling, explains the treatments needed, and reviews all financial agreements, fees, consent forms, and insurance information with patients. In addition, the Treatment Plan Coordinator helps with other office duties, such as maintaining patient records, managing/ordering supplies, answering phones, etc.

The ideal candidate has some post high school education or training and two years of experience in a position of similar responsibility (front desk, administrative assistant, etc.), preferably in a medical/dental office. Candidates must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Experience with dental practice management software is highly preferred.

RESPONSIBILITIES

• Communicates effectively with patients regarding treatment plans, financial agreements, fees, consent forms, and insurance information
• Schedules and confirms patient appointments
• Prepares financial agreements and presents cases to patients
• Reviews patient fees, the breakdown of benefits, and the list of exclusions to determine benefits
• Reviews all consent forms, financial documents, or other documentation and ensures they are properly signed by the patient
• Ensures all insurance information is correctly updated
• Attends all staff meetings, trainings, and educational classes as required
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required; some post high school education or training preferred
• Two years of relevant experience preferred
• Helpful attitude and friendly demeanor
• Highly professional and dependable
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
• Excellent telephone skills
• Strong computer and internet skills, including Microsoft Office suite
• Experience with dental practice management software a plus