Treatment Plan Coordinator

42 North Dental; Boston (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company is seeking a Treatment Plan Coordinator to join their team. In this entry-level role, you will facilitate patient scheduling and payment for dental treatment plans, ensuring patients are well-informed about their options. The ideal candidate will possess excellent communication and organizational skills, along with a compassionate approach to patient care. This is a fantastic opportunity to grow in the healthcare field while making a meaningful impact on patients' oral health decisions. Join a dynamic team dedicated to providing exceptional service in a supportive environment.

Qualifications

• High School diploma required with strong communication and organizational skills.
• Understanding of dental insurance and ability to multitask effectively.

Responsibilities

• Discuss treatment options and financial questions with patients.
• Verify patient insurance benefits and document accepted treatments.

Skills

Excellent communication skills

Compassion for patients

Integrity and honesty

Excellent organizational skills

Understanding of dental insurance

Strong computer skills

Strong math skills

Education

High School diploma

Tools

Dental software

Payment processing systems

Job description

Join to apply for the Treatment Plan Coordinator role at 42 North Dental.

Overview:
The TPC works under the office manager (OM). The TPC facilitates scheduling and payment of proposed dental treatment plans as defined by providers. The TPC presents payment options to patients and ensures all patient clinical and financial concerns and questions are answered, so that patients are well informed in making their oral health decisions. The TPC also follows up with patients to schedule outstanding treatment.

Responsibilities

1. Discusses treatment options with patients as recommended by the clinical team. Answers all financial questions related to the proposed treatment and facilitates answers from clinical providers if needed.
2. Verifies and reviews patient insurance benefits for proposed or scheduled treatments.
3. Educates patients on different payment options, including in-house and third-party financing.
4. Documents and processes accepted treatment and financial arrangements in dental software and payment processing systems.
5. Obtains necessary prior authorizations for specialty treatments, including medical authorizations or referrals, and coordinates with insurance providers.
6. Performs all job functions in compliance with applicable federal, state, local, and company policies and procedures, maintaining patient confidentiality in accordance with HIPAA regulations.

Qualifications

1. High School diploma.
2. Excellent communication skills.
3. Compassion for patients, integrity, honesty, and enthusiasm.
4. Excellent organizational skills with the ability to multitask.
5. Understanding of dental insurance and terminology.
6. Strong computer skills with the ability to learn cloud-based software.
7. Strong math skills, especially in working with financing plans both in-house and third-party.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Provider
• Industry: Hospitals and Healthcare