Treatment Coordinator, PRN

ERC Pathlight; Northbrook (IL); On-site; USD 27,000 - 37,000; Part time

Benefits offered by this job

Competitive compensation

Health, dental, and vision coverage

Paid time off

Parental leave

Retirement benefits

Tuition reimbursement

Mental health support

Job summary

ERC Pathlight is seeking a Treatment Coordinator to be the first point of contact for patients and families, coordinating admissions and transitions across levels of care. The role provides essential administrative support to treatment teams and helps execute treatment plan assessments and patient engagement surveys.

The position offers a PRN schedule with Monday–Friday 8:00–4:30 and occasional Sunday coverage, focusing on delivering a positive patient experience and coordinating transportation

Qualifications

• High school diploma or GED (required)
• Bachelor's degree in healthcare, business, or related field (preferred)

Responsibilities

• Admissions and patient transitions: greet patients and coordinate admissions across levels of care
• Coordinate outside medical appointments as directed by medical or nursing staff
• Administrative duties: greet visitors, manage mail/packages, and maintain records and supplies
• Support treatment teams with scheduling and patient engagement activities

Skills

Customer service

Communication

Administrative skills

Education

High school diploma or GED

Bachelor's degree in healthcare, business, or related field

Tools

Medical records system

Scheduling software

Job description

Who We Are

At ERC Pathlight, we're on a mission to change lives-and we're looking for people who feel called to do the same.

As one of the nation's leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

Why Join Us

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You'll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing-always.

Here, your work matters. Your ideas matter. You matter.

If you're energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

What you'll be doing:

Schedule: PRN (as needed) Schedule is Monday-Friday 8-4:30 with occasional Sunday coverage

The Treatment Coordinator serves as the initial point of contact for patients, families, and the public, ensuring they are greeted and assisted in a professional and supportive manner. This role plays a critical part in supporting a positive patient experience by coordinating patient admissions and transitions across levels of care.

Additionally, the Treatment Coordinator provides administrative support to treatment teams and ensures the timely distribution and completion of treatment plan assessments and patient engagement surveys

Essential duties and responsibilities:

• Admissions and Patient Transitions:
• Sends welcome emails or other information to patients/families
• Identifies referrals for varying levels of care/treatment and coordinate with treatment team and providers to secure these services for patients
• Coordinates discharge and/or transfers to other treatment facilities
• Assisting with patient admissions: admitting the patient in medical records system, adding treatment team members, helping patients register in the portal, scanning admission documents, issuing admission day schedules, uploading appropriate forms, folder prep, print schedules
• Administrative Duties:
• Greeting/assisting visitors entering the facility
• Obtaining signed confidentiality statements, issues vendor badges (if needed) and informs appropriate staff of arrival
• Answers phones and directs calls to appropriate person
• Maintaining supply of patient/family binders and discharge packets
• Scheduling meeting spaces
• Ensuring staff breakrooms are stocked, lobby and common areas are tidy
• Overseeing of incoming and outgoing mail/packages
• Coordinating transportation
• Submits daily attendance gathered from sign in/out logs or midnight census
• Program Support:
• Coordinates outside medical appointments for patients as directed by medical or nursing staff

Qualifications:

• High school diploma or GED (required)
• Bachelor's degree in healthcare, business, or related field (preferred)

#ERC

The compensation range for this position is based upon candidate experience and market expectations.

Illinois Pay Range

$19.29 - $27 USD

What We Offer

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life.

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career.

We also recognize that mental health is part of every person's experience. That's why we strive to create a workplace where you feel supported, seen, and encouraged-personally, professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.