Program Coordinator Manager

Eating Recovery Center; Northbrook (IL); On-site; USD 66,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

Generous Paid Time Off

Parental Leave benefits

Retirement benefits

Tuition reimbursement

Job summary

ERC Pathlight in Northbrook, IL is seeking a Program Coordinator Manager to oversee program delivery and staffing at the site. You will supervise Program Coordinators and collaborate with site leadership on scheduling and PTO management.

Role requires leadership skills, behavioral health experience, and a commitment to high-quality patient programming. This position offers competitive compensation and benefits aligned with ERC Pathlight’s mission.

Qualifications

• High school diploma or GED is required.
• 1 year experience in behavioral health setting is required.
• 6+ months experience leading or supervising teams OR 1+ years’ experience within ERC demonstrating leadership aptitude is required.
• 2+ years’ experience in behavioral health setting is preferred.

Responsibilities

• Supervise and guide the assigned team to ensure effective performance.
• Ensure staff have the skills, tools, and capabilities to perform duties.
• Use HR processes (performance management, development, succession planning) to meet standards.
• Conduct performance evaluations and provide coaching to improve performance.
• Oversee hiring and onboarding of new Program Coordinators; mentor licensure supervision assignments.
• Develop flexible staffing plans to align with patient census.
• Participate in group facilitation and provide direct patient care support when needed.
• Ensure documentation for Coordinators is complete and compliant with standards.

Skills

Team leadership

Staff scheduling

Performance coaching

HWC training

Education

High school diploma or GED

Job description

At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.

As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.

Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.

Why Join Us

When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.

Here, your work matters. Your ideas matter. You matter.

If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.

Come build hope. Come save lives. Come grow with us.

What you’ll be doing:

Schedule:

3 days/week: 8:30 AM - 5:00PM
2 days/week: 12:00 PM - 8:30 PM

Requirement: 1 weekend day or every other weekend

The Program Coordinator Manager (PC Manager) is responsible for overall program delivery and staffing at their assigned site. In partnership with site leadership, the PC Manager oversees Program Coordinators to ensure high-quality, consistent delivery of patient programming, including responsibility for scheduling and Paid Time Off (PTO) management.

Essential duties and responsibilities:

• Provides oversight of the assigned team by supervising, guiding, and directing employees to ensure effective performance
• Ensures team members are equipped with the appropriate skills, tools, and capabilities to execute their duties
• Utilizes established people processes (performance management, development, succession planning, and career progression) to meet current and future performance standards
• Conducts performance evaluations, provides coaching and counseling on performance issues, and promotes a positive and supportive work environment
• Oversees the hiring and onboarding process for new Program Coordinators and serves as a direct mentor for licensure supervision assignments.
• Develops and fully implements flexible staffing plans to efficiently align staffing levels with patient census
• Participates in group facilitation and provides direct patient care support as needed for supervision purposes and in response to facility needs
• Ensures all required documentation for Program Coordinators is completed accurately and in compliance with regulatory standards, and participates in ongoing chart audits
• Achieves clinical and operational objectives by contributing insights and recommendations to strategic planning. Implements patient-focused standards by resolving issues, completing audits, identifying trends, recommending system improvements, and supporting the implementation of change
• Interfaces with Housing and Transportation, Nursing, Treatment Teams, Facilities and contracted Food Services Management leadership and staff
• Serve as a Handle with Care (HWC) Trainer for the program, providing initial and refresher training, maintaining certification, and ensuring compliance with HWC standards and practices

Must haves:

• High school diploma or GED (required)
• 1 year experience in behavioral health setting (required)
• 6+ months experience of leading or supervising teams OR 1+ years’ experience within ERC demonstrating leadership aptitude (required)
• 2+ years’ experience in behavioral health setting (preferred)

#ERC

The compensation range for this position is based upon candidate experience and market expectations.

$66,000 - $77,900 USD

What We Offer

At ERC Pathlight, caring for people is our missionand that begins with caring for our own team. Your well-being matters, and our benefitprogramis designedto support every part of your life.

• competitive compensation
• comprehensive medical, dental, and vision coverage
• generous Paid Time Off
• Parental Leavebenefits
• Retirement benefits
• tuition reimbursement

We also recognize that mental health is part of every person’s experience.That’swhy we strive to create a workplace where you feel supported, seen, and encouraged—personally,professionally, and at home.

When you thrive, you can do your best work. And your best work changes lives.