Treatment Coordinator (Floater)

Orthodontic Experts; Arlington Heights (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in orthodontics is seeking a dedicated Treatment Coordinator to enhance patient experiences. In this pivotal role, you will guide patients through their orthodontic journey, ensuring they understand their treatment plans and addressing any concerns. The ideal candidate will possess strong customer service and communication skills, along with a background in sales and treatment coordination. Join a dynamic team committed to quality care and continuous improvement, and enjoy a range of benefits including paid training, medical coverage, and a supportive work environment. This is a fantastic opportunity to make a real difference in patients' lives while advancing your career in a thriving practice.

Benefits

Paid Training

Travel Pay

Clinical Bonuses

Paid Time Off

Holiday Pay

Medical, Dental, Vision, and Life Insurance

401(k) and matching

Tuition Assistance Program

Free and discounted Orthodontic Treatments

Employee Assistance Program

Qualifications

• 3 years of customer service experience required.
• 1 year of Treatment Coordinating experience preferred.
• Knowledge of medical terms and practices is essential.

Responsibilities

• Consult with patients to understand their oral health history and objectives.
• Explain treatment plans and assist with scheduling and payment arrangements.
• Conduct financial consultations and manage patient accounts receivable.

Skills

Customer Service

Sales

Treatment Coordination

Communication Skills

Problem Solving

De-escalation Skills

Education

High School Degree or GED

Tools

Microsoft Office Suite

Job description

Description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We are looking for the best of the best to join our team. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana. This year we are on track to open additional offices! Our core values consist of the following:

• Accountability
• Continuous Improvement
• Inclusion
• Integrity
• Respect
• Teamwork
• Transparency

Job Description:

As a Treatment Coordinator, you will be providing support to our patients in their orthodontic journey. You will be responsible for communicating with patients and their family members to ensure that they understand their treatment plans and any changes that may occur.

Tasks include but are not limited to:

• Consult with patients to understand their oral health history, concerns, and objectives.
• Explain the treatment plan, address patient concerns, and answer any questions.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements.
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients.
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Update TC Spreadsheet on a daily basis.
• Conduct outbound calls to patients (Welcome calls, Lost Cases, Denials etc.).
• Greet and check patients in and out before and after treatment.
• Participate in Marketing events.
• Handle cash transactions.
• Answer incoming calls including new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
• Help maintain a clean/sanitized clinic/office area.
• Other tasks as assigned.

Requirements

• High school degree or GED equivalent.
• 3 years of customer service experience.
• 2 years of sales experience.
• 1 year of Treatment Coordinating experience.
• Knowledge of medical terms and practices.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.

Working Hours/ Location:

• Monday – Wednesday 8:45am – 5:00pm
• Thursday & Friday 6:45am – 3:00pm
• 2 Saturdays per month
• Two 9:45 am to 6:00 pm shifts per month
• 1010 S Arlington Heights Rd, Arlington Heights IL 60006
• Travel availability to Dekalb, Algonquin, Mundelein, Glendale Heights
• Full time

Benefits (for our full-time employees):

• Paid Training
• Travel Pay (when traveling to sister clinics farther than 15 miles away from base clinic)
• Clinical Bonuses
• Paid Time Off
• Holiday Pay
• Medical, Dental, Vision, and Life Insurance
• Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Pet Insurance
• Tuition Assistance Program
• Identity Theft Protection
• MetLife Met Law Legal Insurance
• Transit Reimbursement - Commuter Account
• Free and discounted Orthodontic Treatments