Treatment Coordinator / Dental Receptionist

Archway Dental Partners; Shelton (CT); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Flexible spending account

Health insurance

Paid time off

Retirement plan

CPR certified

Job summary

Dental Associates of Connecticut-Shelton in Shelton, CT is seeking a Treatment Coordinator / Dental Receptionist to join our friendly team. You will greet patients, manage a heavy phone load, schedule appointments, enter treatment plans, and coordinate care with the doctor while explaining financial options.

Ideal candidates have a high school diploma (GED acceptable), dental reception experience, excellent computer and customer service skills, and a willingness to learn.

Qualifications

• High school diploma or GED required.
• Dental reception experience preferred.
• Excellent computer skills required.
• Superior customer service skills required.
• Willingness to learn and grow within the role.
• Ability to reliably commute to Shelton, CT.

Responsibilities

• Greet and check in patients.
• Handle a high volume of phone calls.
• Schedule appointments for doctors and hygienists.
• Act as liaison between patients and doctors.
• Enter patient treatment plans into the system.
• Discuss treatment needs and financial arrangements with patients.
• Estimate, collect, and post patient payments.
• Follow up on unscheduled treatments and needed care.
• Perform general office duties (printing, faxing, data entry).

Skills

Customer service

Computer skills

Team player

Willingness to learn

Education

High school diploma or GED

Tools

Dentrix Ascend

Job description

Full-time Description

Are you an organized, personable, and motivated professional who enjoys helping patients navigate their dental care? We are looking for a Treatment Coordinator / Dental Receptionist to join the team at Dental Associates of Connecticut-Shelton in Shelton, CT.

Currently, we're in search of a highly motivated Treatment Coordinator / Dental Receptionist to join our team in our Shelton, CT location. Candidate should have a strong work ethic, be a team player, and possess the ability to multitask.

The Treatment Coordinator is a liaison between the doctor and the patient. They assist in the gathering of information in the new patient experience as well as coordinating a treatment plan with the doctor and presenting it to patients. They are knowledgeable about the treatment and timelines, the doctor’s schedule, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

Specific job responsibilities of the Treatment Coordinator include but are not limited to:

• Greet & check in patients
• Handle heavy phone volume
• Schedule appointments for doctors & hygienists
• Act as a liaison between patients & doctors
• Enter patient treatment plans
• Discuss treatment needs with patients & make financial arrangements
• Estimate, collect, & post patient payments
• Follow up on patients with unscheduled treatment needed
• General office duties (printing/faxing/computer data entry, etc.)

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Requirements

• High school diploma or general education degree (GED)
• Dental reception experience
• Excellent computer skills
• Superior customer service skills
• Willingness to learn & grow
• Ability to reliably commute to the office location in Shelton, CT
• A desire to become part of our family-oriented team & support our mission to deliver the best patient experience possible!
• Ability to work within current office hours, shifts to be determined. Includes up to two evenings per week and two Saturdays per Month.

Shelton Location Hours:

• Tuesday - 8:00 am - 6:00 pm
• Wednesday - 8:00 am - 5:00 pm
• Thursday - 7:30 am - 5:00 pm
• Friday - 7:30 am - 5:00 pm
• One Saturday per month

Preferred Qualities

• Dentrix Ascend Software Experience
• CPR Certified

Salary Description $22-$25/ hour