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Treatment Coordinator (Beloit)

Orthodontic Experts

Beloit (WI)

On-site

USD 35,000 - 55,000

Full time

15 days ago

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Job summary

An established industry player in orthodontics is looking for a dedicated Treatment Coordinator to enhance patient experiences. In this full-time role, you will guide patients through their orthodontic journey, explaining treatment plans and managing schedules. You'll utilize your customer service and sales expertise while working in a collaborative environment. The position offers a structured work schedule with competitive benefits, including medical, dental, and vision insurance. If you're passionate about making a difference in patients' lives and thrive in a team-oriented setting, this opportunity is perfect for you.

Benefits

Paid Training
Travel Pay for Clinics
Bonuses
Paid Time Off
Holiday Pay
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Plan

Qualifications

  • 3+ years of customer service experience and 2 years in sales.
  • Preferred experience as a Treatment Coordinator with medical terminology knowledge.

Responsibilities

  • Consult with patients about their oral health and treatment options.
  • Manage patient payments and educate about dental benefits.
  • Participate in marketing events and maintain a clean clinic environment.

Skills

Customer Service
Sales
Medical Terminology
Problem-Solving
Communication Skills
Spanish Fluency

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About us:

Orthodontic Experts is dedicated to quality care and orthodontic excellence; we are a community committed to making a difference in our patients' lives. We currently have twenty-eight offices in the greater Chicagoland area, Wisconsin, and Indiana, with plans to open more. Our core values include:

  • Accountability
  • Continuous Improvement
  • Inclusion
  • Integrity
  • Respect
  • Teamwork
  • Transparency

Job Description:

We are seeking a Treatment Coordinator to support our patients through their orthodontic journey. You will communicate with patients and their families to explain treatment plans and any updates, ensuring they are well-informed and comfortable with their care.

Key Responsibilities:

  • Consult with patients to understand their oral health history, concerns, and goals.
  • Explain treatment plans, address concerns, and answer questions.
  • Assist in prioritizing treatments and coordinating scheduling and payments.
  • Conduct financial consultations with new and existing patients regarding treatment plans and payment options.
  • Manage patient payment options and policies.
  • Educate patients about dental benefits and work with insurance and financing companies.
  • Track accounts receivable and support collections for outstanding balances.
  • Introduce new patients to the practice, including explaining health history and treatment procedures.
  • Update the Treatment Coordinator Spreadsheet daily.
  • Make outbound calls to patients for various purposes (welcome, follow-ups, denials).
  • Greet and check out patients before and after treatment.
  • Participate in marketing events and activities.
  • Handle cash and answer incoming calls, including scheduling and record requests.
  • Perform all duties at other clinics when traveling, including administrative tasks.
  • Maintain a clean and sanitized clinic environment.
  • Perform other duties as assigned.

Qualifications:

  • High school diploma or GED.
  • At least 3 years of customer service experience.
  • Minimum 2 years in sales.
  • 1 year experience as a Treatment Coordinator preferred.
  • Knowledge of medical terminology and practices.
  • Proficient in Microsoft Office Suite.
  • Strong problem-solving and de-escalation skills.
  • Excellent communication skills, both written and verbal.
  • Fluent in Spanish.

Work Schedule and Location:

  • Monday – Wednesday, 8:45 am – 5:00 pm
  • Thursday & Friday, 6:45 am – 3:00 pm
  • Two Saturdays per month
  • Two shifts per month, 9:45 am – 6:00 pm
  • Location: 2692 Cranston Rd, Beloit, WI 53511
  • Full-time position

Benefits for Full-Time Employees:

  • Paid training
  • Travel pay for clinics farther than 15 miles
  • Bonuses, paid time off, holiday pay
  • Medical, dental, vision, life insurance
  • Additional benefits including disability, 401(k), tuition assistance, and more
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