Treatment Coordinator

Bravere; West Memphis (AR); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and paid holidays

401k + company match

Uniform allowance

Growth opportunities

Job summary

Bravere is seeking a Treatment Coordinator to serve as the liaison between patients, providers and the front office. You will guide patients through treatment plans, explain insurance benefits, and clarify financial responsibilities with empathy and accuracy.

You will coordinate scheduling, verify insurance, discuss financials, and support follow‑up care. Strong communication, organizational, and numerical skills are essential to bridge clinical recommendations with patient affordability and

Qualifications

• High school diploma or equivalent required.
• Experience in dental/medical front desk preferred.
• Strong communication and customer service skills.
• Familiarity with dental insurance verification and EOB interpretation.
• Ability to maintain patient confidentiality (HIPAA).

Responsibilities

• Greet patients, check in, and maintain a welcoming reception area.
• Answer calls, route messages, and support front desk tasks.
• Explain treatment plans and insurance benefits to patients.
• Collect copays and explain financial responsibilities.
• Coordinate scheduling and follow up on pending treatment.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Dental insurance verification

Front desk experience

Data accuracy

Education

High school diploma

Tools

Eaglesoft

Open Dental

Dentrix

Job description

The Treatment Coordinator serves as a key liaison between patients, providers, and the front office team, ensuring patients clearly understand their recommended treatment, insurance benefits, and financial responsibility. This role supports informed decision‑making and treatment acceptance by guiding patients through their care plans with clarity, accuracy, and empathy.

The Treatment Coordinator works closely with clinical and administrative teams to coordinate scheduling, insurance verification, financial discussions, and follow‑up care. Acting as a patient advocate, this role helps remove barriers to care by addressing questions, explaining options, and ensuring a seamless experience from diagnosis through completion of treatment. Strong communication, organizational, and financial skills are essential to successfully bridge clinical recommendations with patient affordability and confidence.

Who You Are

• Warm, professional, and patient-focused
• Confident explaining treatment and insurance information
• Organized and highly detail-oriented
• Comfortable multitasking in a fast‑paced environment
• Calm under pressure and solution‑oriented
• Strong communicator, both in person and on the phone
• Accurate with data, numbers, and documentation
• Team‑oriented and dependable
• Proactive and willing to step in where needed

Key Responsibilities

• Patient Experience & Front Desk Support
  • Greet patients on arrival, ensure they feel welcomed, & check them in for appointments.
  • Answer incoming calls promptly and professionally; route calls and messages accurately.
  • Maintain a clean, organized, and patient-friendly reception area.
  • Assist patients with necessary forms, updates, and office policies.
  • Support the team by communicating patient needs or concerns promptly.
  • Communicate patient needs, concerns, or scheduling changes to the clinical and administrative team
  • Answer phone calls quickly and professionally.
• Treatment Coordination & Financial Communication
  • Review and explain treatment plans, insurance benefits, and estimated patient responsibility
  • Ensure patients understand financial expectations prior to treatment
  • Accurately collect copays, deductibles, and out‑of‑pocket costs at time of service when applicable
  • Coordinate treatment scheduling to support provider productivity and patient needs
  • Follow up with patients on pending or unscheduled treatment
• Insurance & Administrative Support
  • Verify dental insurance benefits prior to appointments
  • Accurately input insurance information, EOBs, and payments into the practice management system
  • Assist with insurance claim follow‑up, documentation, and appeals as needed
  • Upload insurance cards, EOBs, and supporting documents to patient records
  • Support accurate patient account maintenance and insurance tracking
• Scheduling, Recall & Workflow Support
  • Work with team to manage and own schedule appropriately
  • Schedule new and existing patients while optimizing provider schedules
  • Confirm appointments and manage reschedules or cancellations
  • Assist with recall and reactivation efforts for overdue patients
  • Monitor daily schedule flow and proactively flag gaps, delays, or opportunities

Minimum Qualifications

• High school diploma or equivalent
• Previous experience in a dental or medical front office
• Strong understanding of dental insurance verification and EOB interpretation
• Excellent customer service and communication skills
• Ability to multitask while maintaining accuracy and professionalism
• Computer proficiency and comfort using practice management software
• Ability to maintain patient confidentiality and comply with HIPAA

Preferred

• Experience as a Treatment Coordinator in a dental office or similar front‑office role
• Knowledge of dental terminology and insurance workflows
• Experience with Practice Management Software (Eaglesoft, Open Dental, Dentrix, etc)
• Prior experience handling check‑in, check‑out, insurance, and financial discussions

Schedule

• Full-Time
• 30 – 40 hours per week

Benefits

• Medical, dental, vision + company contribution
• PTO and paid holidays
• 401k + company match
• Uniform allowance
• Growth and leadership opportunities