Treatment Coordinator

Guardian Dentistry Partners; Vienna (VA); On-site; Full time

Job summary

A leading dental practice is seeking a Treatment Coordinator to manage patient interactions and treatment schedules. The ideal candidate will facilitate communication between patients and doctors, assist with insurance queries, and maintain office efficiency. This role requires excellent interpersonal skills and offers competitive compensation along with benefits including health insurance and a 401k plan.

Benefits

Paid vacation and holidays

401k with matching contributions

Health, dental, vision plans

Life and disability insurance

Qualifications

• Office experience preferred.
• Legible handwriting required.

Responsibilities

• Ensure patients understand and schedule necessary treatment.
• Coordinate communication between doctors and patients.
• Build and maintain doctor/hygiene schedules.

Skills

Effective communication

Customer service

Conflict resolution

Data entry

Education

High school diploma

Tools

Dental software

Job description

Join to apply for the Treatment Coordinator role at Guardian Dentistry Partners.

PRIMARY RESPONSIBILITIES:

1. Ensure patients understand and schedule necessary treatment.
2. Coordinate communication between doctors and patients.
3. Build and maintain doctor/hygiene schedules.
4. Assist with patient inquiries, including insurance questions.
5. Organize and present patient treatment plans with financial obligations and obtain patient agreement.
6. Assist with general front office duties as needed.

Location:

Vienna Smiles

Specific Duties:

Consultation Management

• Conduct patient consultations.
• Calculate treatment fees based on fee schedules.
• Assist patients with financing, insurance, and treatment concerns.
• Maintain tickler and delayed treatment files.
• Notify patients about pre-estimates and schedule appointments after financial arrangements.
• Prepare treatment consent forms.
• Record chart entries from conversations.
• Manage doctor charts and treatment plans.
• Present financial treatment plans to patients.
• Assist during consultation appointments as directed.
• Make financial arrangements post-consultation.

Patient Management

• Schedule patients with specialists or general dentists.
• Track patient status in the system.
• Schedule treatment follow-ups.
• Handle patient and provider inquiries.
• Review schedule with the doctor daily.

Insurance

• Update insurance information regularly.
• Organize supporting materials for claims.
• Post correct treatment codes for billing.
• Verify insurance benefits and history.

Inventory Management

• Ensure dental equipment is functioning properly.

Office Participation

• Participate in staff meetings.
• Perform tasks assigned by the office manager.

Education/Experience:

• High school diploma.
• Legible handwriting.
• Knowledge of dental software is a plus.
• Office experience preferred.

Interpersonal Skills:

• Effective communication and rapport with patients and staff.
• Team player with adaptability.
• Conflict resolution skills.
• Customer service experience.
• Accurate data entry.
• Report concerns to Office Manager.

Compensation & Benefits:

• Hourly rate: $25-$30 based on experience.
• Paid vacation and holidays.
• 401k with matching contributions.
• Health, dental, vision plans (available at 30+ hours).
• Life and disability insurance.

Additional Information:

FLSA Status: Non-Exempt

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodations will be provided for individuals with disabilities.