Treatment Coordinator

Diamond Braces Orthodontist: Braces & Invisalign; New York (NY); On-site; USD 36,000 - 44,000; Full time

Job summary

Join Diamond Braces as a Treatment Coordinator, where you'll play a key role in ensuring a positive experience for clients. This full-time position involves educating patients, managing appointments, and supporting our exceptional dental team. We offer competitive compensation, health benefits, and a fun, inclusive culture to help you thrive.

Benefits

Health, dental, and vision insurance

401(k) retirement plan with company match

Paid time off and holidays

Discounted orthodontic care

Loan assistance for continued education

Access to cutting-edge technology

Qualifications

• Strong communication skills to educate and support clients.
• Ability to manage appointments efficiently.

Responsibilities

• Educate clients on the importance of dental care.
• Guide clients through treatment choices.
• Manage client appointments and ensure smooth operations.

Skills

Communication

Organization

Customer Service

Job description

At Diamond Braces, we believe in improving lives through healthier smiles. Our mission is to provide orthodontic care that is affordable, accessible, and delivered with amazing customer service—the'AAA Experience.'We’re committed to making every smile count, and we live by our“No Smile Left Behind”philosophy.

At Diamond Braces, your career growth is our priority. We provide continuous opportunities to learn, advance, and take on new challenges. As part of our team, you’ll have a clear path to success, with the support and resources you need to reach your professional goals while making a meaningful impact on our clients’ lives.

Are you the friendly, organized voice that brightens someone’s day? Join our front office team as a Treatment Coordinator and become the heart of our practice. From the first hello to daily coordination, you’ll help create a seamless, positive experience for every patient who walks through our doors.

Essential Functions:

• Educate Clients on Healthy Smiles: Help clients understand why a healthy smile is important by clearly explaining the long-term benefits of dental care. Make the treatment process exciting and easy to grasp.
• Guide Through Treatment Choices: Support clients in making informed decisions by providing simple, clear explanations of their treatment options and the benefits they can expect.
• Answer Questions: Use strong communication skills to respond to client inquiries, whether in person, over the phone, or via email, ensuring they feel well-supported and informed.
• Manage Appointments Smoothly: Keep the schedule running efficiently by optimizing appointment times, reducing wait times, and maintaining a smooth client flow.
• Greet Clients Warmly: Welcome every client with a friendly attitude, creating a comfortable and positive environment from the moment they walk in.
• Provide Clear Information: Make sure clients have all the information and documents they need, showing transparency and commitment to their care.
• Verify Insurance Details: Confirm clients' insurance eligibility, usage, and limitations. Follow up with them on their benefits and coverage as needed.
• Support the Dental Team: Assist dentists and other team members as needed, ensuring the practice operates smoothly and efficiently.
• Maintain a Clean Workspace: Keep your work area clean and safe, helping to prevent the spread of infection and protect the well-being of clients and staff.
• Stay Flexible: Be ready to handle any additional tasks as needed, adapting to the changing needs of the practice.

Highly competitive compensation.

Health, dental, and vision insurance.

401(k) retirement plan with company match.

Paid time off and holidays.

• Discounted orthodontic care for you and your family.
• Loan assistance for dental assistant school and continued education (CE).

Access to cutting-edge technology and world-class facilities.

A fun, inclusive, and supportive culture where your career can thrive.

Job Type:Full-time

Pay Rate: Starting at $18 an hour based on skills and experience.

Job Location:In-person; local travel between offices may be required.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.